The RAM Shop

[ausproofs]

I am sorry Interest, we dont have to accept bad behavior from anyone because thats how it is. As a business you have to look after your customers or they go elsewhere. At the point of sale if they say it is 3 months wait, then thats acceptable. However if they say 3 weeks and you get your order after 5 months, thats poor form. If the issue is an isolated incident, then an apology in an order and an offer to refund ? No one should have to put up with that...

Do you put up with waiting at a checkout for 30 mins and say oh well thats life or go to a restaurant and wait 2 hour for your food when the waiter says it is only 30 mins ? I dont, not sure about the others..:angel:

[kchan1111]

As a business you have to look after your customers or they go elsewhere.

Is there another mint?

[ausproofs]

As a business you have to look after your customers or they go elsewhere.

Is there another mint?

No, there is not, you can go to a dealer and buy coins or other alternatives are there...Why not sell direct to customers and maximize profit unless their business  strategy to directing customers to others for their purchases due to business reasons (ie it is too costly to operate direct to customer business models and RAM wants customers to go elsewhere).. But there should be a better way of doing that if thats their motive (which I doubt).

[Fulvio]

Why not sell direct to customers and maximize profit

Because they're incompetent, basically.

I covered this sort of thing at some length in the discussion I had with them at ANDA. Basically, they want more collectors, so they can flog them overpriced crap. But they don't want to look after the collectors they already have, when that's been proven repeatedly to cost a tenth what it does to get a new customer.

Incompetence is the only explanation.

[trout]

Don't get your knickers in a knot,,
I received an order last week that I placed on the 24th of April
your waiting a couple of weeks? HUH! I waited 5 months.
gee this generation want things now, right now.

You must be living with some lost tribe in the Amazon to consider a 5 Month delay is acceptable, The rest of us are living in the 21st Centaury and find this deplorable and highly unsatisfactory behaviour.

well i guess that the solution is to stop collecting

There IS that option RG and it is one that I have been seriously considering over the last few weeks.
My reasons are varied and this third rate service that RAM is providing is but the tip of the iceberg, although  it could prove to be the last straw as well. :ok:

[interest]

The mid North coast ain't no Amazon lost tribe.
No, I don't think this is anywhere near acceptable! it dose'nt take that long to build a frigging house.
As I have stated before this is my last year of collecting mint product,
50 years from go to whoa, unless Lizzy falls off the perch next year.
I received a parcel from Wynyard coins last week I haven't even bothered to open, thus is my lack of interest in coin collecting.
Thanks to the Royal Australian Mint.

[ausproofs]

The mid North coast ain't no Amazon lost tribe.
No, I don't think this is anywhere near acceptable! it dose'nt take that long to build a frigging house.
As I have stated before this is my last year of collecting mint product,
50 years from go to whoa, unless Lizzy falls off the perch next year.
I received a parcel from Wynyard coins last week I haven't even bothered to open, thus is my lack of interest in coin collecting.
Thanks to the Royal Australian Mint.

Sorry if I misunderstood your post & sorry to hear you have lost interest due to poor service from RAM... This is exactly why service is important..

[trout]

The mid North coast ain't no Amazon lost tribe.
No, I don't think this is anywhere near acceptable! it dose'nt take that long to build a frigging house.
As I have stated before this is my last year of collecting mint product,
50 years from go to whoa, unless Lizzy falls off the perch next year.
I received a parcel from Wynyard coins last week I haven't even bothered to open, thus is my lack of interest in coin collecting.
Thanks to the Royal Australian Mint.

All is Good Mate, I was pretty sure that you were taking the "Micky" :drinks:

As with everything I do from my Family to my Work, I do it with a Passion and coin collecting is No different.
However maintaining that level of passion for numismatics has become increasingly hard for me over the last 2-3 years because of the sheer number of different coins coming from RAM and the overcommercialisation of the Hobby as a whole.

[interest]

If I get a reply I'll post it

[trout]

Every order I've placed this year (8 of them) say "open" even though I have received all but one order (with para coins in it). It's a bit hard to keep track when they charge you months ago, then you receive some, and you have to place multiple purchases to add the items that require one per order. If they could keep the records up to date that would be good. I do get shipment emails but then you have to cross reference.

I just looked through my order history and I have orders dating back to 22/04/14 that are still marked as "Open".
I also noticed that shipping back then was $12 and it is now $10 So there IS at least 1 thing that RAM have improved on over the last couple of years :angel:

[tonymac]

As I understand it many collectors are experiencing extended delays with their orders from the RAM shop lately, I know that I am
I normally order something as soon as it is made available and yet Most dealers have the items available way before mine is even dispatched from RAM.
Do RAM "prioritise" orders from dealers and worry about us lowly collectors much later??
Also in the case of something you have ordered and paid for  that has run out of stock After you have made the order Do you still eventually get it or do the dealer orders get filled first and if there isn't any left do you miss out??

Anyone else having problems with their RAM purchases??

WAITED 3 WEEKS FOR A RECENT ORDER ONY RECEIVED IT AFTER COMPLAINING

[Basil]

However maintaining that level of passion for numismatics has become increasingly hard for me over the last 2-3 years because of the sheer number of different coins coming from RAM and the overcommercialisation of the Hobby as a whole.

I feel exactly the same,this is the longest single period of Coin interest/activity in my life so far,16 years since Ebay and the Stamp Forums started.I don't have a problem with the RAM as i don't buy the majority of their stuff anymore,i became disillusioned   with their products in the early 2000's when many of my Coins/Sets that i had purchased were selling cheaper than my purchase costs decades before.

[trout]

I have noticed that the SYC forum on the RAM website has been down for a few days, Maybe too many awkward questions have been asked recently :angel:
I have spent $2455 at the RAM shop since 12/2/16 and haven't received any of the $50 vouchers yet, Anyone know when or how these are sent ??

[robbiegal]

we were told that they are calculating them now
BUT we have both joined twice now, but still haven't received anything to say that we are members - 'legends' - is that the one

how do you get to be in that secret RAM forum?

[trout]

we were told that they are calculating them now
BUT we have both joined twice now, but still haven't received anything to say that we are members - 'legends' - is that the one

how do you get to be in that secret RAM forum?

You just go to the site and sign up like any other forum and anyway I was a Legend Before is signed up with RAM :whistle2: