The RAM Shop

[trout]

As I understand it many collectors are experiencing extended delays with their orders from the RAM shop lately, I know that I am
I normally order something as soon as it is made available and yet Most dealers have the items available way before mine is even dispatched from RAM.
Do RAM "prioritise" orders from dealers and worry about us lowly collectors much later??
Also in the case of something you have ordered and paid for  that has run out of stock After you have made the order Do you still eventually get it or do the dealer orders get filled first and if there isn't any left do you miss out??

Anyone else having problems with their RAM purchases??

[Pedro]

Looks like the RAM has been overrun with the coloured $2s and the changeover bag orders.

Only been waiting just shy of a fortnight.

If they were an Ebay seller the RAM would be copping some low gradings on speed of delivery :mocking:

Pedro

[trout]

I ordered the $1 baggies on 1/8/16 and I am still waiting for them to be posted along with 8 other different orders including my order for the parra carded coins on the 23/8/16 :dash1:

[robbiegal]

i have 4 orders from 29/8, 5/9 and 12/9 but no dispatch emails yet

parras might be holding the posting up
29/8  has para coins in it, i think as well

order/s from the 19/8 have been sent and delivered and i live just down the road! nope they won't let locals collect
ps
i don't believe that the RAM considers us collectors as lowly at all
certainly the mint shop staff don't
Email replies and delayed delivery
18 Aug 2016

Due to the high volume of emails we have been receiving, there is a slight delay  in response times. The Mint will endeavour to answer all emails as soon as possible.

 

For domestic customers the usual delivery time for an item purchased from the Mint is 10 to 14 business days from the dispatch date (Note Weekends are not included in this  timeframe).

 

The Mint is currently experiencing a period of high demand which means there may be  a delay in dispatch times. We are working hard to remedy this and are expecting orders to be dispatched as usual very soon.

 

At the time of your order being dispatched you will receive an email from the Mint advising that your product has left us and you will receive a tracking number. The tracking number can be used at https://auspost.com.au/

 

For more information on delivery and shipping of the Mint's products, please visit our FAQ page

https://eshop.ramint.gov.au/faq.aspx

 

We appreciate your patience and understanding during this busy period.


Unlimited Mintage sell-out
31 Aug 2016

The term 'unlimited' mintage means that there will not be a final amount declared for this product. It does not mean that more stock will be produced once sold out of existing stock. The Olympics and Paralympics stock produced has been exhausted and no further products will be made or released. It is best if you try contacting a coin dealer to see if they have any available: http://www.ramint.gov.au/australian-dealers

[Nevol]

I ordered 1 bag each of the Changeover $1 & $2 on 5 Sep. Confirmation notice rec'd same day, plus Cr  Card was debited same day.

I don't think any business should hit you up, especially on a Cr Card until the goods have been posted. :scratch_one-s_head:

[robbiegal]

i buy a bit from Wynard Coins - they charge instantly even though the item will not be available say for 3 months before the release date
the full 2016 mint rolls are an example

these days they seem to call it 'pre-order'

[trout]

I ordered 1 bag each of the Changeover $1 & $2 on 5 Sep. Confirmation notice rec'd same day, plus Cr  Card was debited same day.

I don't think any business should hit you up, especially on a Cr Card until the goods have been posted. :scratch_one-s_head:

I have no problem with paying up front But I do have "issues" with my orders being put on the back burner so that the dealers orders can be serviced first which appears to be the case at the moment, As I doubt very much that a dealer would put an order in on the first day of availability at 2am  :dodgy:

[interest]

Don't get your knickers in a knot,,
I received an order last week that I placed on the 24th of April
your waiting a couple of weeks? HUH! I waited 5 months.
gee this generation want things now, right now.
:dodgy:

[AussieSilver]

OMG 5 months they are taking the pi$$ surely , only the RAM can get away with this poor service and we let them:mafia:

[purplepennyhunter]

Every order I've placed this year (8 of them) say "open" even though I have received all but one order (with para coins in it). It's a bit hard to keep track when they charge you months ago, then you receive some, and you have to place multiple purchases to add the items that require one per order. If they could keep the records up to date that would be good. I do get shipment emails but then you have to cross reference.

[Fulvio]

When I complained, what they told me was:

- They're doing a stocktake and products will become either available or out of stock when they're done. Keep checking back.

- The wholesale section is completely separate, with its own product allocations. Nothing to do with the shop at all.

Frankly, I think the whole setup is very third rate. If they want to become more commercial and eventually a standalone private business, they really have to lift their game. Big time. Because the way things stand, we're getting the worst of both worlds, and people won't stand for it.

[trout]

Without collectors there wouldn't be a RAM shop or any need for any collectable product that RAM produces, however I am thinking that RAM would much rather us "Bothersome" collectors buy from their pet dealers than having to actually deal with us vermin personally :angel:

I do get the distinct feeling that the people at RAM think they are doing us a favour and simply treat us as a cow to Milk instead of treating us as collectors and that we are the very reason they have a job in the first place. :ok:

The Mob at RAM make even the customer service at PCGS look Good, Because it pretty woeful to say the least.

[robbiegal]

well i guess that the solution is to stop collecting

[JeffH]

Oh No! :shok:
But it is possible to collect without patronising the RAM shop.

[interest]

Don't get your knickers in a knot,,
I received an order last week that I placed on the 24th of April
your waiting a couple of weeks? HUH! I waited 5 months.
gee this generation want things now, right now.
:dodgy:

There ya go!