PCGS Submissions

[r9453]

My understanding is that the "asian service" is only available when they fly in graders for special events at Hong Kong for example. I have sent a submission (my first) via GH on Fbook. He received the coins on 22/4/16 and quoted 2 - 3 months turnaround. I got the impression the coins were headed for the US.

[trout]

I sent one of my submissions in the "Express" tier and it arrived at PCGS 13/5/16 and has yet to be finalised.
As there is a rather large difference in the costs to send an express submission and an economy submission the fees should be discounted if the scheduled timeframe blows out , I very much doubt that this will be the case .
At the moment I will be charged $65 for a $20 service for this submission when it is finally Shipped.
This is just so "Wrong" to charge for an expedited service that they have obviously failed to deliver.

[ausproofs]

My understanding is that the "asian service" is only available when they fly in graders for special events at Hong Kong for example. I have sent a submission (my first) via GH on Fbook. He received the coins on 22/4/16 and quoted 2 - 3 months turnaround. I got the impression the coins were headed for the US.

Asian (HK) branch sends their coins to US for grading as well. (Thats my understanding ).They do accept submissions directly from members.

I sent one of my submissions in the "Express" tier and it arrived at PCGS 13/5/16 and has yet to be finalised.
As there is a rather large difference in the costs to send an express submission and an economy submission the fees should be discounted if the scheduled timeframe blows out , I very much doubt that this will be the case .
At the moment I will be charged $65 for a $20 service for this submission when it is finally Shipped.
This is just so "Wrong" to charge for an expedited service that they have obviously failed to deliver.

I hear you Trout, I only buy PCGS graded coins ( almost all the time with occasional NGC coins here and there). However I do agree with you on their customer service, it is very poor... I used to send my coins directly, but it was not economically viable and frustrating, now I use Eric... If there is an issue, Eric deals with it...

Sometimes over confidence or arrogance is the downfall of an organization.. Hopefully PCGS will get their act together soon... else it will be matter of time before someone else will wipe them out with quality and service...

[r9453]

This is just so "Wrong" to charge for an expedited service that they have obviously failed to deliver.

I don't know how much worse things can get, PCGS seems to be treating you with contempt, indifference at best.

[trout]

PCGS seems to be treating you with contempt, indifference at best.

That's the feeling that I am getting and is why I am thinking of taking my business elsewhere.
Since 2013 I have had over a thousand coins graded by PCGS, Maybe NGC will appreciate my business in future :ok:

[wwwww]

There are cases where orders take longer due to special research required, you can't fault PCGS for taking too long on these as it's more important that they're correct than quick. That being said, they should refund the fee difference though.

PCGS' times are very slow at the moment, see my order sheet above, that order that's been with PCGS since Feb was actually with them since Nov last year (but they ID'd the coins wrong so I had them redo it).

[r9453]

you can't fault PCGS for taking too long on these as it's more important that they're correct than quick

they ID'd the coins wrong so I had them redo it

There is a contradiction there.

[trout]

There are cases where orders take longer due to special research required, you can't fault PCGS for taking too long on these as it's more important that they're correct than quick

None of the coins in my latest  submissions would require any special research on behalf of PCGS, They are pretty much just run of the mill coins.
If PCGS is getting "Snowed Under" then they must employ more graders to cope with this instead of relying on the sheep like mentality of their clients to put up with these unacceptable delays in providing their service.
I have absolutely NO problem paying for a service But at the moment I am Not getting what I am paying for :ok:

[stevo1962]

I was told that someone sent in a submission of 10000 Australian coins and to
expect long delays so that will be the reason for the current blowout in grading
times

[trout]

I was told that someone sent in a submission of 10000 Australian coins and to
expect long delays so that will be the reason for the current blowout in grading
times

I call BS on that.

[stevo1962]

I was told that someone sent in a submission of 10000 Australian coins and to
expect long delays so that will be the reason for the current blowout in grading
times

I call BS on that.

I wouldn't call Eric a bullshitter but maybe your best option is to go
to NGC if you want to devalue your collection

[trout]

I was told that someone sent in a submission of 10000 Australian coins and to
expect long delays so that will be the reason for the current blowout in grading
times

I call BS on that.

I wouldn't call Eric a bullshitter but maybe your best option is to go
to NGC if you want to devalue your collection

Who on earth would send that many coins in at once and when did they send them ?

[stevo1962]

I was told that someone sent in a submission of 10000 Australian coins and to
expect long delays so that will be the reason for the current blowout in grading
times

I call BS on that.

I wouldn't call Eric a bullshitter but maybe your best option is to go
to NGC if you want to devalue your collection

Who on earth would send that many coins in at once and when did they send them ?

I think they went over about 4-6 weeks ago and the only person I know capable of sending that many over is Michael Cotton .He once told me he was the biggest PCGS grader in Australia but I cant confirm that

[ausjack]

Doesn't Stuart Andersen put in huge submissions like that :scratch_one-s_head:

[ausproofs]

Doesn't Stuart Andersen put in huge submissions like that :scratch_one-s_head:

Do an ebay search for PCGS graded Australia coins and you get the answer... :angel: