PCGS Submissions

[echidna]

Over two hours on the phone with Bigpond.
They want $180 to have a look at the problem.
This is a years subscription to their platinum service.

My impression that the issue is not with them though.
My next step is try to contact PCGS via email.

[Unicorn]

Their website is fine here in Mid North Coast NSW.

[echidna]

The ping thingy works OK for me too.
No problemo.
Dont know about trout or others in WA but I still cant connect to PCGS.com
I'm starting to get a very bad feeling about this.

I think the answer is with PCGS.
And I suspect its going to be one of those "Oh no" type explainations.

[trout]

My connection via "Ping" is faster than Uni's and yet I still get that 522 error .
This may be a problem with the "CloudFlare" server in Perth also as it seems strange that the PCGS site can be accessed without any problems elsewhere in Aus.
The only way to contact cloudflare is to sign up by the look of it as there is NO phone number available on their website.

I have found that emailing PCGS is a huge waste of time in most cases and there will be nobody home until midnight tonight.

This really is a pain in the arse as I pay my membership to PCGS every year and Telstra isn't Free either.

I have absolutely NO problems with the NGC site.
Maybe this "CloudFlare" thing is some sort of scam virus that has gotten through my firewall :angel:

Maybe Markn or Fulvio may be able to enlighten us about this because my knowledge of servers and networking is severely limited .



Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\trout>ping pcgs.com

Pinging pcgs.com [104.16.47.2] with 32 bytes of data:
Reply from 104.16.47.2: bytes=32 time=38ms TTL=56
Reply from 104.16.47.2: bytes=32 time=37ms TTL=56
Reply from 104.16.47.2: bytes=32 time=32ms TTL=56
Reply from 104.16.47.2: bytes=32 time=35ms TTL=56

Ping statistics for 104.16.47.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 38ms, Average = 35ms

[Unicorn]

I'm glad yours pings faster Troutski, mine has to bounce to a satellite and back before it goes anywhere! :laugh2: Lost in ... spaaaaaace!

[trout]

I'm glad yours pings faster Troutski, mine has to bounce to a satellite and back before it goes anywhere! :laugh2: Lost in ... spaaaaaace!

At least your connection works Mate :good:
I have never had one of these 522 errors before and haven't heard of CloudFlare before either.

[ausjack]

I'm glad yours pings faster Troutski, mine has to bounce to a satellite and back before it goes anywhere! :laugh2: Lost in ... spaaaaaace!

:angel:
https://www.youtube.com/watch?v=RG0ochx16Dg

[wwwww]

CloudFlare is a caching system used by PCGS, it's had many problems before. I've already suggested to PCGS to get rid of it, it doesn't improve performance as much of the PCGS site is dynamic, in fact, based on how quick the PCGS site responds in the US, I'd say CloudFare makes it considerably worse.

[trout]

CloudFlare is a caching system used by PCGS, it's had many problems before. I've already suggested to PCGS to get rid of it, it doesn't improve performance as much of the PCGS site is dynamic, in fact, based on how quick the PCGS site responds in the US, I'd say CloudFare makes it considerably worse.

Thanks walter So who do we need to talk to and get this fixed PCGS or CloudFlare ?
The people I spoke to on the phone from Bigpond were of absolutely NO help with this.

[trout]

I still can't access the PCGs site :dash1:
I do find it a bit peculiar that this is only affecting users in Western Australia and not in other states.
I would have thought that if there was a problem with "CloudFlare" on the PCGS site it would affect everyone.
Is there a way to Bypass CloudFlare and log on ??

[echidna]

I'll give PCGS a call tonight.
Does anyone have their number ?

[trout]

This number works for me :ok:
0011 I 9495671234
Office hours are from 7am to 5pm California time or 10pm to 8am WST
I have to travel for work tomorrow so I will be awake in the "Wee hours" so I will give them a call as well.
I would be nice to have this resolved because I have 4 submissions awaiting grading that should be done shortly and I would really like to see how these are going.
Also I have to do some upgrading on my set registry as well.
None of this can be done if I cant log on .

[ausjack]

Why is it the more they "fix" thing to make it easier the harder it becomes :dash1:

[trout]

I just got off the phone to PCGS and after 20 min of international phone charges I got pretty much NO where.
All I got was this sheila telling me that it is working fine for her and the IT department don't take calls for me to talk to someone that does know what they are talking about.
This is after ringing last night and being told that the IT people weren't in yet and call back later.
Well I called back later when the IT people were in and lo and behold I couldn't talk to them anyway :dash1:

I have sent them (Yet another) email explaining what is happening my end But I am NOT holding my breath waiting for them to fix this.
If they cannot/won't fix this I will cancel my membership and use NGC from now on as at least they have a good customer service unlike PCGS which is Crap.
I am hoping that echidna had better luck when he called these morons.

[markn]

Have you tried connecting via mobile data on your phone?  What page in particular can't you reach?