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[Triggersmob]

Just tried postcode 6164 on the website and got message "Sorry, but you are not able to compare energy offers or usage on Energy Made Easy. This is because consumers in Western Australia (WA) are not covered by the National Energy Retail Law and the National Energy Retail Rules, but are instead covered by similar state laws.
For more information on the supply of gas and electricity in WA, visit the Public Utilities Office website." Checked that out and rates for either of the two suppliers are identical and set by State government regulation. Plugging our consumption figures in gave 9.6% higher cost than the one I just signed up for. That is actually cheaper than most in NSW.

Maybe they will open the market to more competition.
A lot of people are complaining about the cost of utilities.

[JeffH]

Still 35% discount for just making a phone call is not to be sneezes at.

[Ozcoins]

Great advice Jeff.
Thanks for thinking of us and making the effort to post.

[Goldseeker]

I have just this mommemnt got off the phone to AGL,  my gas and power supplier and got an increase of discounts on both items.

I asked why was this not applied without me having to phone up and ask for a better price/discount.   The response was "you have to phone in and ask for the increased discount".

What a lot of rot.   If they can offer something better that what I am already on, just apply the increased discount and advise me.

Business seems to be losing its service to its customers.

[JeffH]

The problem is that boards and management have a prime responsibility to shareholders i.e. to maximise profits.
However they are not stupid and know that losing customers is counter productive but offering bigger discounts is also counter productive.

So, typically, such companies (utilities, phone providers, internet providers, home lenders, credit card providers and so on) will offer better deals to customers who ask and seem as if they may be about to "jump ship". Better a tiny loss of profit than a complete loss of profit from that customer. Meanwhile the other, existing customers continue to pay more than they need to.
A similar tactic is advertising better than usual deals to entice new customers -a sure way to piss off existing, loyal customers who don't get the same deal. And if, as has happened to me, they won't match the advertised deals for existing customers they find that they aren't so loyal after all. [Hint from experience; sign up elsewhere if you can find a better deal then start action to close your account. That will often elicit a phone call offering the better deal after all. If the proposed, alternative supplier has a cooling off period then you are in the enviable position of playing them off against each other, Dutch Auction style but don't push it too hard.]

'If You Don't Ask, You Don't Get'

[Goldseeker]

Again I have just read an email from AGL offering me a 34% off electricity and 25% off gas uses if I pay on time.

However, the phone call made yesterday got me higher discounts on both utilities that they are offering in the above email.

What the heck is going on?

[JeffH]

What the heck is going on?

Coincidentally I saw this in the newspaper last night


No doubt good business practice and legal. But, in my opinion, ethically questionable and morally objectionable.

[Unicorn]

This will probably explain why I've been a little quiet (and mental) of late ....... have had this crew to deal with. :laugh2:

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[autocoupler]

:good: That's an excellent looking crew there uni, and love their masks.

[Unicorn]

Thanks Auto, yes some good genes in there.

Luckily for Fulvio that they are not beagles else we'd have named them 167-671, 761-176, 176-167, 671-167 and 716-167. Though they would still be useful in digging the tunnel into the Money Bin that's for sure.

[Unicorn]

The makings of a sled team .......

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[Pedro]

Now, about the snow at your place Uni .... :winkextra:

Pedro

[Unicorn]

Bugger! I knew I'd forgotten something else! :laugh2:

[Robster]

Wow - handsome!

[Unicorn]

Thanks Robster!

A wonderful bunch. You might even get to see Phoenix (2nd from the left in the box photo) one day walking around Adelaide. His new owners flew from Adelaide to Sydney, hired a car and drove here (about 5 hours north of Sydney) then drove it back to Adelaide with him.