eBay Dramas

[trout]

I sold a couple of coins last week and posted them the next day Wednesday.
I had 3 emails from the buyer asking where his coins are, first one was Friday.
I live in WA the buyer is in Sydney , I normally takes 7-10 days to arrive.
The package wasn't scanned in when I posted it ( NOT my fault) so it came up as a "no events yet" when tracked, I explained all this to the buyer but he wasn't having a bar of it.
I'm not talking "Sheep stations"  here the total for both coins + postage was less than $30.
I promptly refunded the buyer for the coins and the postage earlier today.
The package NOW shows up on the tracking as being at Granville and I imagine the coins will get delivered tomorrow or the next day.
It will be interesting to see if I get the coins or funds back, I'm not that bothered about the money/coins its just so bloody frustrating when people cannot understand that the mail isn't "Instant" like an email and whinge and whine about nothing.

Ah well the "Joys" of selling on eBay :angel:

[JeffH]

It's been said before and must be emphasised -If it has a postage sticker with a barcode, stand at the counter until you see it scanned.
[Pity "tracking" doesn't actually mean tracking as AP dropped scanning at intermediate points some time back.]

And, I have had the same sort of complaint of non delivery in well under any reasonable delivery time.

[trout]

It's been said before and must be emphasised -If it has a postage sticker with a barcode, stand at the counter until you see it scanned.
[Pity "tracking" doesn't actually mean tracking as AP dropped scanning at intermediate points some time back.]

And, I have had the same sort of complaint of non delivery in well under any reasonable delivery time.

I asked this morning at the post office about the non scanning , I got an apology and the explanation that the girl that accepted my packages is new to the job.
That was good enough for me , these thing happen from time to time and I accept that.
Pity the Muppet in Sydney didn't understand that .
I am still waiting for a 1966 proof set that was sent a couple of weeks ago and I am not particularly worried about it, it will get here when it gets here :ok:
The only thing we can control as a seller is the speed an item is posted and that it is packaged appropriately, The time it takes to get to its destination is solely in the hands of Aus Post   .

[stevo1962]

These days I always ask for the item to be scanned if they take too long to do it
while I'm standing there.The posties don't have anything to lose but we do

[trout]

These days I always ask for the item to be scanned if they take too long to do it
while I'm standing there.The posties don't have anything to lose but we do

I have had packages not scanned before but they always show up when they get to the other end eventually .

[ausproofs]

These days I always ask for the item to be scanned if they take too long to do it
while I'm standing there.The posties don't have anything to lose but we do

I have had packages not scanned before but they always show up when they get to the other end eventually .

Yes, this happens to me all the time. Normally I say if the buyer doesn't get the package after a week (Thats 5 business days) then I will investigate etc. I won't offer refunds that fast. Like you said mail is mail, not email.:dodgy:

[runway]

Block the whingers trout is best way

[trout]

Block the whingers trout is best way

Not really the way to do business if I blocked all the "whingers" my customer base would shrink dramatically  , this bloke only has a 90 feedback score and is NEW to eBay.
I will only "Block" him if he doesn't send the coins/money back or he "Bags" me with a neg feedback.

It IS a pain in the arse dealing with impatient/uneducated  buyers but sometimes it pays to persevere and educate them so that they hopefully eventually become one of my "Regulars" :ok:

[runway]

Fair call but block him regardless

[Fulvio]

mail is mail, not email.:dodgy:

Since I always have an iPod in my pocket, I photograph the letter/package when it leaves my hand, and email it to the recipient. This gives them a timestamp when it entered the mail system, and it IS instant.

[ausproofs]

mail is mail, not email.:dodgy:

Since I always have an iPod in my pocket, I photograph the letter/package when it leaves my hand, and email it to the recipient. This gives them a timestamp when it entered the mail system, and it IS instant.

:agreed:

Good call there Fulvio

[Australian coin]

insurance, boy does a missing parcel turn up and get deliver on weekends if it is insured, aus post dont like paying out on anything
one phone call, mawhahaha
i think all ebay items are sent registered, tracking
if i cant replace or resend a double, its just not worth the worry now days

[Basil]

Since I always have an iPod in my pocket, I photograph the letter/package when it leaves my hand, and email it to the recipient. This gives them a timestamp when it entered the mail system, and it IS instant.

Good idea,i'll have to start doing that.

[Goldseeker]

I had a coin go astray in November 2014.   It was received at San Francisco three days after I posted here and from there it disappeared.   I made a claim against Aust Post and it was only finalised last week when AustPost paid up compensation.

Luckily I kept the posting receipt etc.   It took many emails and phone calls but eventually AustPost paid up.

Somewhere in the US Postal Service is the coin that I sent.

[ausjack]

I bet you didn't tell them it was a coin