eBay etiquette

[trout]

What are your pet hates regarding eBay as a buyer or a seller?

As a buyer I think that as a soon as I pay the invoice I am entitled to feedback instead of waiting until I have received the item and left feedback myself.
Once I have paid (always ASAP) my part of the bargain is complete :ok:

As a seller I hate buyers that take a week to pay, Crikey they don't get a pie and sauce from their local deli and pay next week for it and think nothing of it (unbelievable)
Then you get them buyers that email you wanting cheaper postage and you do the right thing and send it unregistered , Only to have a "item not received claim from PayPal" (dodgy bastards) and you loose the lot :dash1::dash1:

This is the thread to vent about eBay , let it loose you mob :good:

[robbiegal]

we recently had some wacko who was aggressive and abusive because we didn't immediately leave feedback when he paid for a coin - got the e-mails when the coin was still in transit

it was the weirdest messages I have ever encountered from a buyer
in fact I made a report but nothing came of it

we have only ever left feedback after the coin has safely been delivered, the customer is happy and then leaves feedback - our feedback is on automatic feedback after feedback is left

I dont' get what is the problem is?
feedback is about a satisfactory sale - not just about being grateful that someone has coughed up the dough - we buy things everyday - it is simple commerce - but being fully satisfied with the transaction is another matter

[echidna]

Biggest peeve is that ebay take no notice of reports of dud coins.
Recently one seller sold a bunch of chinese duds for thousands.
About $10000 worth altogether.
Laughing all the way to the bank no doubt.
Was reported many times and ebay did nothing...

[stevo1962]

Got a negative feedback the other day because a buyer didn't receive what I posted
10 days earlier because Australia Post lost it.The buyer said I didn't respond even
though I responded within 1/2 an hour and they were really hostile.What a mongrel.I am really pissed off

[trout]

we recently had some wacko who was aggressive and abusive because we didn't immediately leave feedback when he paid for a coin - got the e-mails when the coin was still in transit

it was the weirdest messages I have ever encountered from a buyer
in fact I made a report but nothing came of it

we have only ever left feedback after the coin has safely been delivered, the customer is happy and then leaves feedback - our feedback is on automatic feedback after feedback is left

I dont' get what is the problem is?
feedback is about a satisfactory sale - not just about being grateful that someone has coughed up the dough - we buy things everyday - it is simple commerce - but being fully satisfied with the transaction is another matter

I totally disagree with the practice of " wait till I get good feed back and I will do the same"
A buyers part of the sale is DONE as soon as they pay :ok:
I personally leave feedback as soon as I can when the buyer pays the invoice , Just common courtesy and the buyers appreciate the honesty and become part of your repeat bidders.
It is impossible to leave negative  or neutral feed back for a buyer now anyway:angel:
I have sold over $40,000 worth of stuff over the last 5  years and have 1 neg and 1 neutral feedback comments from 881 sales.
So don't be scared of giving feedback to buyers as soon as they pay Mate .
it is good business sense , Like saying "Cheers Mate see you next time" even if you DIDN'T get what you wanted for the item you had up for auction, It is the return bidders that do eventually get the price you want by their competition for what they know is an honestly described item.
Feedback becomes an irrelevant issue with these buyers because they know it comes automatically when the bill is paid. :good:
I just looked at the site to see what people are looking at and I noticed a "Guest" was looking at this thread, is it Mark in "stealth mode" or has someone broken through the firewalls of the site ?

Got a negative feedback the other day because a buyer didn't receive what I posted
10 days earlier because Australia Post lost it.The buyer said I didn't respond even
though I responded within 1/2 an hour and they were really hostile.What a mongrel.I am really pissed off

Sorry to hear that Mate, Some people are impossible to please no matter what you do.
I hope you added this clown to your "Blocked Bidders" list

[robbiegal]

not sure how much we've sold over the last 8 years but between the 2 of us our feedback is over 2,000 (both buying and selling)
and i'm happy enough with how I leave feedback and generally don't have any issues except for the odd nutcase and sadly it's always been small time sellers who have been the problem children

if some nutso wants to up his feedback by being intimidating & abusive then I don't want the sale or his abuse  

intimidation and bullying is downright unacceptable and I immediately block any ebay bully - I don't need their custom - i'm not desperate enough to tolerate that sort of crap

[trout]

intimidation and bullying is downright unacceptable and I immediately block any ebay bully - I don't need their custom - i'm not desperate enough to tolerate that sort of crap

:agreed:
Nobody deserves or wants that :dodgy:

[stevo1962]

intimidation and bullying is downright unacceptable and I immediately block any ebay bully - I don't need their custom - i'm not desperate enough to tolerate that sort of crap

:agreed:
Nobody deserves or wants that :dodgy:

Unfortunately there will always be an unreasonable buyer out there that will ruin your good reputation before you get a chance to respond.It's just the way it is

[robbiegal]

yeah
this guy was a total wacko
it's downright scarey when they get going (well, it is to a sooky la la like me)
anyways, 99% of buyers and sellers are good fun to deal with and I really like being an e-bay trader
it's high on my retirement plan so the last 8 years have been the practice years  

wot is this about?
"I just looked at the site to see what people are looking at and I noticed a "Guest" was looking at this thread, is it Mark in "stealth mode" or has someone broken through the firewalls of the site ?"

[enworb]

I am probably the laziest seller when it comes to feedback. Its probably something i should improve on. It comes more from laziness rather than waiting for the buyer to leave feedback first.

[robbiegal]

intimidation and bullying is downright unacceptable and I immediately block any ebay bully - I don't need their custom - i'm not desperate enough to tolerate that sort of crap

:agreed:
Nobody deserves or wants that :dodgy:

Unfortunately there will always be an unreasonable buyer out there that will ruin your good reputation before you get a chance to respond.It's just the way it is

my only neutral was from a seller and I had even replaced the 'cleaned' coin from, mind you an average circ penny set after he left the neutral feedback
nasty guy that one - super quick to leave the neg & not contact with me
I reckon that a lot of them do it deliberately
like little school children being catty in the playground

I am probably the laziest seller when it comes to feedback. Its probably something i should improve on. It comes more from laziness rather than waiting for the buyer to leave feedback first.

so you don't leave immediate feedback as well?
I think some sellers have it on automatic with payment
I wonder too if it's to re-assure the customer that the seller is around and keeping an eye on the sales
but really it's just an automatic setting in the selling manager
I find it a bit impersonal

[trout]

intimidation and bullying is downright unacceptable and I immediately block any ebay bully - I don't need their custom - i'm not desperate enough to tolerate that sort of crap

:agreed:
Nobody deserves or wants that :dodgy:

Unfortunately there will always be an unreasonable buyer out there that will ruin your good reputation before you get a chance to respond.It's just the way it is

I am starting to think that "Numisbid" is the way to go, trouble is you can only sell "top shelf "there.

eBay is and always will be the "Seedy" end of the coin market and everyone needs to be able to deal with the odd ratbag, That's just the way it is.
Personally I would NEVER sell or buy a top end coin on eBay :ok:

[purplepennyhunter]

I always leave feedback after my customer has left feedback for me. That way they have confirmed receipt of the package and are happy with the purchase (best case I assume that). I guess that's my indicator that they don't want to return the item for whatever reason which is always an option for them.

My count of bad feedback is 2. One buyer was a rival seller who was out to be nasty form the getgo. Another wanted the entire box of rolls from a multiple listing for a sum under $10.

I know of one seller who was naru'd last week for selling counterfeits.

[Basil]

Unfortunately there will always be an unreasonable buyer out there that will ruin your good reputation before you get a chance to respond.It's just the way it is

Yep,it seems a game for some bored buyers,i've been on Ebay Oz since just after it first started and always put a slip in with all sales saying full refund if not happy but still occassionly get the Ratbag who wants to cause trouble or milk you for a better deal.So far i've avoided negative FB but got a neutral,he refused a refund and Ebay wouldn't remove/change FB, for a set of Coins he got for a bargain price.

[purplepennyhunter]

Oh what about the buyer who emails me and asks me to use extra packaging as rolls are prone to breaking in transit. HELLO RED FLAG. What do you know the roll broke in transit and I was forced to refund all but face value to a buyer/seller who breaks rolls and sells individually. Has also done to at least one other seller I know.

So far it's the ONLY roll ever to have been broken/damaged in transit that I have sent!