Renniks cattle dog

[robbiegal]

just double checked the sellers return policy
"We offer a no questions asked refund policy on this item. Items must be returned within 30 days at buyers expense unless the item is not as described. For items not as described you will need to provide a copy of your shipping receipt for a refund. Product must be returned in original sale condition otherwise no refund will be provided. Refund will be given for the item price only other than for items not as described."

I have asked to return the book ... I await a reply

[robbiegal]

seller got back to me and said they do returns as I sent a message having noted their unconditional return policy
i also asked if i could pay for return and then purchase the latest edition (pay the difference of course)

except he asked if I had removed the book from the shrinkwrap?

well yes, that was how I figured out it was 2015

does opening the packaging constitute the item no longer being in original condition?

[trout]

does opening the packaging constitute the item no longer being in original condition?

I think it does RG But as long as you haven't marked up the book and it still looks brand new I imagine that Old Mate in Lismore will look after you especially considering that you are going to purchase the new edition from him :good:
I have bought heaps of stuff from this particular B&T seller and have only Good things to report from these dealings, I think that AJ frequents His shop on occasion as well :ok:

[runway]

I'm sure the misunderstanding can be resolved between you robbiegal and Lismore coins he not a bad bloke

[robbiegal]

thanks Trout
i wonder how many customers never remove the shrink wrap from a book to inspect it

i have also recommended the seller many time sover in this forum as well
i have been a repeat customer for many years -mostly direct off their website and NOT through ebay

to say the least I am pretty damned disappointed

[ausjack]

Oh really, I have usually found Andrew to be pretty good. I'll have a go at him next time I see him

[robbiegal]

Please do
I am not impressed and have been a long term customer
I won't be back so I'll have to go back to buying from the USA

I think some seller just start to get too greedy
And the customer experience no longer matters.
Just as long as their profit margins are good

Once I get a message about what they have lost in the transaction then I know they don't give a stuff about the customer.
Even after having such a flexible no questions asked return on the list ing

I don't believe that new books are all shrink wrapped as my son works in a book store and they manually do the shrink wrap out the back.the books are in boxes and mot wrapped in plastic.
I'll ask the coin dealers at our local show if the tennis come shrink wrapped I haven't seen it before.

[autocoupler]

I'll ask the coin dealers at our local show if the tennis come shrink wrapped I haven't seen it before.

It's probably your ADD RG :angel: :biggrin:

[trout]

I don't believe that new books are all shrink wrapped as my son works in a book store and they manually do the shrink wrap out the back.the books are in boxes and mot wrapped in plastic.

Therein lies the solution to your dilemma :good:

[robbiegal]

I'll ask the coin dealers at our local show if the tennis come shrink wrapped I haven't seen it before.

It's probably your ADD RG :angel: :biggrin:

ha ha
Rennicks
my phone's spell check

I don't believe that new books are all shrink wrapped as my son works in a book store and they manually do the shrink wrap out the back.the books are in boxes and mot wrapped in plastic.

Therein lies the solution to your dilemma :good:

yep yep - thought that myself
all ok
just very annoying when they state a NO QUESTIONS ASKED RETURN POLICY and then the customer gets this distanced argie bargie
and all of us here who also sell know that we all just refund, exchange etc with out all the BS  

anyways
i'll think about it and maybe talk to payapl now as I am pretty well peeved