Coloured $2 Circulating Coin (CLOSED)

[SULLA]

UPDATE

In post #122 I mentioned that I had got my hands on a 1000 coin bag of 2013 $2 coins.

Well, I ripped the baggies apart and found 53 Coronation coins. Tried three NABs to day and could not find another big bag!

They are out there for those who are keen.

[trout]

UPDATE

In post #122 I mentioned that I had got my hands on a 1000 coin bag of 2013 $2 coins.

Well, I ripped the baggies apart and found 53 Coronation coins. Tried three NABs to day and could not find another big bag!

They are out there for those who are keen.

Well done :good:

[Fulvio]

The mint called back this afternoon so I took the opportunity to order an extra bag!

They let you do that? Knocked me back when I tried...

[keldaw]

hey sulla  , DO YOU NEED ALL OF THEM , I would like a couple if they are spare .. thanks  ,, kel ,,

[enworb]

I used suncorp and the charge showed on my account immediately. I would call back abd see whats going on trout.

[Fulvio]

DO YOU NEED ALL OF THEM

What a silly question...

Precious...
Must... HAVE...
Precious...

[trout]

I used suncorp and the charge showed on my account immediately. I would call back abd see whats going on trout.

It did show up eventually Matty :good:
And Kel I now have 10 of these coming so I will gladly send you a couple Mate :ok:

[JeffH]

They let you do that? Knocked me back when I tried...

The new order was in the name of a previously unused family member. When my wife rang and ordered some they entered the surname and all my details came up -saved her having to spell out all the address details.
The chap that called me back was quite chatty and said that $2 coronation (purple) are limited to two coins in change at the mint shop. Also advised they will be having swap days in all the major cities. Apparently they copped a lot of flack from Canberra 20¢ swap days only in Canberra.

I think how you go depends on the employee you talk to and how well (s)he relates to the impression you give.

Jeff

[Davidium]

Will these coins be going to comm banks also do we think??

[Fulvio]

Also advised they will be having swap days in all the major cities. Apparently they copped a lot of flack from Canberra 20¢ swap days only in Canberra.

No kiddin? Imagine that. Lets hope the swap days are in places without admission charges at least.

I think how you go depends on the employee you talk to and how well (s)he relates to the impression you give.

Yeah, the quality of personnel is immensely variable everywhere, including the mint. You would think employers would try to make sure any customer experiences are exemplary, since it makes a huge difference.

For example, I spent quite a long time on the phone with Kaiser Baas today, following up on last night's support session. I have nothing but praise for them as a result... no BS, they took me, my issues and my proposed solutions seriously, and it was a very positive experience on all counts. I just wish this were the norm, but sadly its very rare in this country.

[Coins from Vending]

half the problem is whoever you speak to hasn't the permission to make a decision, having worked in call centres I can tell you that what should be an easy job is actually very hard because its more about how and what you say rather than what you actually do, you could have the happiest customer on the planet but if you don't say what they want you to say your considered a poor employee.

And they wonder why call centres have a 100% staff turnover every 3 months

[trout]

half the problem is whoever you speak to hasn't the permission to make a decision, having worked in call centres I can tell you that what should be an easy job is actually very hard because its more about how and what you say rather than what you actually do, you could have the happiest customer on the planet but if you don't say what they want you to say your considered a poor employee.

And they wonder why call centres have a 100% staff turnover every 3 months

There must be a lot of flights out of Mumbai ay :laugh2:

[Triggersmob]

Finally got a call back from the RAM today.
The guy said I has number 52 on his list of over 600 people to call back.

[robbiegal]

Hi Trigger
I posted this in the other thread
I get muddled up over which one to post in!!


finally got through to day
and still have to have post even though I only live 10 minutes away
 it's the business rules apparently

 the lady said that they are run off their feet and have 600 messages to reply to

[Fulvio]

And they wonder why call centres have a 100% staff turnover every 3 months

Yep. There are right and wrong ways to do anything, and when it comes to call centres, most fail pretty hard.

Not all, mind you. I've come across a couple where they had the authority to pretty much do whatever it took to get the problem sorted, and it was awesome. I'd have no hesitation pushing business towards any company enlightened enough to get it right, or away from the ones who fail.

In the coin realm, the Perth mint was in the former category, while RAM have proven themselves once again to be hopeless. If only they had each others' product lines, we could all be happy campers. Or if they swapped staff maybe... think we could convince the no-hopers to move west? :diablo: