Customer experience Survey,We value your opinion! etc.

[ausproofs]

EBay is an offender. Send an email asking you to do a losurvey about your recent customer service experience (after having contacted them about a problem).
Go to the survey and it is a generic survey starting with "On a scale of 1 to 10 how likely are you to recommend eBay to friends and family?" Several questions follow, in the same vein and nothing about your experience or any provision for a comment. I fail to see how useful that would be to them.

Most surveys are linked to your correspondence/interaction with the organization. If ebay is asking you to complete a survey after you interacted with them,  your responses are directly linked to that interaction. They try to ask very few questions to get a feel for how you fee(shorter the survey, more likely to get a response). Most of the time they can link it back to the actual agent / voice recoding of your call etc. So in short they can find issues without asking too much.

[runway]

eBay Australia can go and get knotted as far as I'm concerned