PCGS Management team contact details

kchan1111 · August 15, 2014, 10:07:03 PM

Quote from: 'ausproofs' pid='57156' dateline='1408104017'
Quote from: 'kchan1111' pid='57153' dateline='1408102472'Unfortunately, once the company becomes a "standard setter" they can afford to be arrogant. A new entrant will not have the same acceptance and trust in the market. Imagine listing a coin on eBay graded from some unknown firm, it just won't fetch the same premium. Sellers unfortunately have to stick with the old mob even though their service sucks.

Do they? What happened to Kodak ? What happened to Microsoft in the marketplace? I am not saying they were arrogant, thinking " I am the best , no one can catch me" is the start
of the finish.. consumer are much more demanding and smarter than that...also smart competitors are looking for exact weakness.. that opens up a huge opportunity in the marketplace... Nokia was the market leader until Apple and Android came to the market... Now Nokia is doing catch up...

Microsoft is doing just fine... Windows OS and Office are both standards. Company generated $26-27 billion of free cash flow in 2013! If you go and buy a PC today you will be buying one with Windows. And Office well... if you want to exchange document with someone else you have to use Word. Google docs has made a small dent here and there but franchise is still strong.

Kodak was never a standard. Plenty of people who can make films and once digital camera took off they were dead. Fuji is fairing much better. Same story with Nokia - new devices from Apple meant old feature phones are dead and they were slow to adapt Symbian. Android is the new standard now outside of Apple. Just look how much money Microsoft is throwing into Windows Phone and failing to gain big market share. App developers knows if they write apps for Android they will have users and users know if they buy Android phone they get apps. That's a standard. Same as Windows for PC software.

If there is a new way to grade coins that is vastly superior to the current subjective system yes PCGS would be in trouble. Just as people would migrate to the new standard like they abandon old feature phones for smartphones. But just by providing better customer service they would be hard to dislodge as top dog. They know it and they can let it slip.

Not saying I like it when companies give bad service. But unfortunately that's life.

ausproofs · August 15, 2014, 10:54:33 PM

Quote from: 'kchan1111' pid='57160' dateline='1408106223'
Quote from: 'ausproofs' pid='57156' dateline='1408104017'
Quote from: 'kchan1111' pid='57153' dateline='1408102472'Unfortunately, once the company becomes a "standard setter" they can afford to be arrogant. A new entrant will not have the same acceptance and trust in the market. Imagine listing a coin on eBay graded from some unknown firm, it just won't fetch the same premium. Sellers unfortunately have to stick with the old mob even though their service sucks.

Do they? What happened to Kodak ? What happened to Microsoft in the marketplace? I am not saying they were arrogant, thinking " I am the best , no one can catch me" is the start
of the finish.. consumer are much more demanding and smarter than that...also smart competitors are looking for exact weakness.. that opens up a huge opportunity in the marketplace... Nokia was the market leader until Apple and Android came to the market... Now Nokia is doing catch up...

Microsoft is doing just fine... Windows OS and Office are both standards. Company generated $26-27 billion of free cash flow in 2013! If you go and buy a PC today you will be buying one with Windows. And Office well... if you want to exchange document with someone else you have to use Word. Google docs has made a small dent here and there but franchise is still strong.

Kodak was never a standard. Plenty of people who can make films and once digital camera took off they were dead. Fuji is fairing much better. Same story with Nokia - new devices from Apple meant old feature phones are dead and they were slow to adapt Symbian. Android is the new standard now outside of Apple. Just look how much money Microsoft is throwing into Windows Phone and failing to gain big market share. App developers knows if they write apps for Android they will have users and users know if they buy Android phone they get apps. That's a standard. Same as Windows for PC software.

If there is a new way to grade coins that is vastly superior to the current subjective system yes PCGS would be in trouble. Just as people would migrate to the new standard like they abandon old feature phones for smartphones. But just by providing better customer service they would be hard to dislodge as top dog. They know it and they can let it slip.

Not saying I like it when companies give bad service. But unfortunately that's life.

I am not going to go in to detail about Kodak... however the whole point was kodak thought they knew the market and ignored what consumers wanted/where world was heading.. hence gone from being the market leader to complete failure in no time....

Lets get back on to the topic. My issue is quality related and not just customer service. Its a problem when your quality of service is dropping and customer service is not there to fix it.... I bought 9 PCGS coins in the last 30 days or so... 6 of them were not updated in the the database.
One secure coin had a picture of the coin pedestal in place of the picture of the coin. So that shows me they have some QA issues .... I love PCGS coins... the reason I collect them is due to the perceived quality that i think i am paying for...if that is droping the brand name will eventually go down... I hope theh will pick up their act...

nealeffendi · August 16, 2014, 02:54:13 AM

Quote from: 'markn' pid='57075' dateline='1408051058'
Quote from: 'trout' pid='57045' dateline='1408011020'Good on Ya Mate give them heaps, It's not as if the service is cheap.
Jesus I wouldn't mind being paid to look at a coin for 1-2 seconds and pick up $20-$30 a pop per coin :angel:

Very simplistic outlook. Your $30 is paying for tens of thousands of hours of grading experience and graders that look at hundreds and hundreds of coins a day. You may as well apply the same logic to plumbers, electricians, and anyone else who dares to earn more than the average hourly wage.

Correctly speaking your $30 is only paying $10-$15 for the many thousands of hours of experience, the quality slabs, the images, image database, overheads, etc etc. The other $15-$20 is profit as their margins are around 62%.
They can afford to put a little bit of that margin towards keeping the service ticking along like an upmarket service and not a basement slabber.

markn · August 16, 2014, 08:02:26 AM

Quote from: 'nealeffendi' pid='57169' dateline='1408123453'Correctly speaking your $30 is only paying $10-$15 for the many thousands of hours of experience, the quality slabs, the images, image database, overheads, etc etc. The other $15-$20 is profit as their margins are around 62%.
They can afford to put a little bit of that margin towards keeping the service ticking along like an upmarket service and not a basement slabber.

True. True. And True.