Australian-Coins Forum

As I understand it many collectors are experiencing extended delays with their orders from the RAM shop lately, I know that I am :(
I normally order something as soon as it is made available and yet Most dealers have the items available way before mine is even dispatched from RAM.
Do RAM "prioritise" orders from dealers and worry about us lowly collectors much later??
Also in the case of something you have ordered and paid for  that has run out of stock After you have made the order Do you still eventually get it or do the dealer orders get filled first and if there isn't any left do you miss out??

Anyone else having problems with their RAM purchases??

Looks like the RAM has been overrun with the coloured $2s and the changeover bag orders.

Only been waiting just shy of a fortnight.

If they were an Ebay seller the RAM would be copping some low gradings on speed of delivery :mocking:

Pedro

I ordered the $1 baggies on 1/8/16 and I am still waiting for them to be posted along with 8 other different orders including my order for the parra carded coins on the 23/8/16 :dash1:

i have 4 orders from 29/8, 5/9 and 12/9 but no dispatch emails yet

parras might be holding the posting up
29/8  has para coins in it, i think as well

order/s from the 19/8 have been sent and delivered and i live just down the road! nope they won't let locals collect

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ps
i don't believe that the RAM considers us collectors as lowly at all
certainly the mint shop staff don't

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Email replies and delayed delivery
18 Aug 2016

Due to the high volume of emails we have been receiving, there is a slight delay  in response times. The Mint will endeavour to answer all emails as soon as possible.

 

For domestic customers the usual delivery time for an item purchased from the Mint is 10 to 14 business days from the dispatch date (Note Weekends are not included in this  timeframe).

 

The Mint is currently experiencing a period of high demand which means there may be  a delay in dispatch times. We are working hard to remedy this and are expecting orders to be dispatched as usual very soon.

 

At the time of your order being dispatched you will receive an email from the Mint advising that your product has left us and you will receive a tracking number. The tracking number can be used at https://auspost.com.au/

 

For more information on delivery and shipping of the Mint's products, please visit our FAQ page

https://eshop.ramint.gov.au/faq.aspx

 

We appreciate your patience and understanding during this busy period.


Unlimited Mintage sell-out
31 Aug 2016

The term 'unlimited' mintage means that there will not be a final amount declared for this product. It does not mean that more stock will be produced once sold out of existing stock. The Olympics and Paralympics stock produced has been exhausted and no further products will be made or released. It is best if you try contacting a coin dealer to see if they have any available: http://www.ramint.gov.au/australian-dealers

I ordered 1 bag each of the Changeover $1 & $2 on 5 Sep. Confirmation notice rec'd same day, plus Cr  Card was debited same day.

I don't think any business should hit you up, especially on a Cr Card until the goods have been posted. :scratch_one-s_head:

i buy a bit from Wynard Coins - they charge instantly even though the item will not be available say for 3 months before the release date
the full 2016 mint rolls are an example

these days they seem to call it 'pre-order'

Quote from: 'Nevol' pid='98210' dateline='1474161179'I ordered 1 bag each of the Changeover $1 & $2 on 5 Sep. Confirmation notice rec'd same day, plus Cr  Card was debited same day.

I don't think any business should hit you up, especially on a Cr Card until the goods have been posted. :scratch_one-s_head:

I have no problem with paying up front But I do have "issues" with my orders being put on the back burner so that the dealers orders can be serviced first which appears to be the case at the moment, As I doubt very much that a dealer would put an order in on the first day of availability at 2am  :dodgy:

Don't get your knickers in a knot,,
I received an order last week that I placed on the 24th of April
your waiting a couple of weeks? HUH! I waited 5 months.
gee this generation want things now, right now.
:dodgy:

OMG 5 months they are taking the pi$$ surely , only the RAM can get away with this poor service and we let them:mafia:

Every order I've placed this year (8 of them) say "open" even though I have received all but one order (with para coins in it). It's a bit hard to keep track when they charge you months ago, then you receive some, and you have to place multiple purchases to add the items that require one per order. If they could keep the records up to date that would be good. I do get shipment emails but then you have to cross reference.

When I complained, what they told me was:

- They're doing a stocktake and products will become either available or out of stock when they're done. Keep checking back.

- The wholesale section is completely separate, with its own product allocations. Nothing to do with the shop at all.

Frankly, I think the whole setup is very third rate. If they want to become more commercial and eventually a standalone private business, they really have to lift their game. Big time. Because the way things stand, we're getting the worst of both worlds, and people won't stand for it.

Without collectors there wouldn't be a RAM shop or any need for any collectable product that RAM produces, however I am thinking that RAM would much rather us "Bothersome" collectors buy from their pet dealers than having to actually deal with us vermin personally :angel:

I do get the distinct feeling that the people at RAM think they are doing us a favour and simply treat us as a cow to Milk instead of treating us as collectors and that we are the very reason they have a job in the first place. :ok:

The Mob at RAM make even the customer service at PCGS look Good, Because it pretty woeful to say the least.

well i guess that the solution is to stop collecting

Oh No! :shok:
But it is possible to collect without patronising the RAM shop.

Quote from: 'interest' pid='98215' dateline='1474162371'Don't get your knickers in a knot,,
I received an order last week that I placed on the 24th of April
your waiting a couple of weeks? HUH! I waited 5 months.
gee this generation want things now, right now.
:dodgy:

There ya go!
(http://i208.photobucket.com/albums/bb22/interest88/Image1-163_zpspany6xnb.jpg)

I am sorry Interest, we dont have to accept bad behavior from anyone because thats how it is. As a business you have to look after your customers or they go elsewhere. At the point of sale if they say it is 3 months wait, then thats acceptable. However if they say 3 weeks and you get your order after 5 months, thats poor form. If the issue is an isolated incident, then an apology in an order and an offer to refund ? No one should have to put up with that...

Do you put up with waiting at a checkout for 30 mins and say oh well thats life or go to a restaurant and wait 2 hour for your food when the waiter says it is only 30 mins ? I dont, not sure about the others..:angel:

Quote from: 'ausproofs' pid='98240' dateline='1474194851'As a business you have to look after your customers or they go elsewhere.

Is there another mint? :)

Quote from: 'kchan1111' pid='98244' dateline='1474198862'

Quote from: 'ausproofs' pid='98240' dateline='1474194851'As a business you have to look after your customers or they go elsewhere.

Is there another mint? :)

No, there is not, you can go to a dealer and buy coins or other alternatives are there...Why not sell direct to customers and maximize profit unless their business  strategy to directing customers to others for their purchases due to business reasons (ie it is too costly to operate direct to customer business models and RAM wants customers to go elsewhere).. But there should be a better way of doing that if thats their motive (which I doubt).

Quote from: 'ausproofs' pid='98245' dateline='1474199587'Why not sell direct to customers and maximize profit

Because they're incompetent, basically.

I covered this sort of thing at some length in the discussion I had with them at ANDA. Basically, they want more collectors, so they can flog them overpriced crap. But they don't want to look after the collectors they already have, when that's been proven repeatedly to cost a tenth what it does to get a new customer.

Incompetence is the only explanation.

QuoteDon't get your knickers in a knot,,
I received an order last week that I placed on the 24th of April
your waiting a couple of weeks? HUH! I waited 5 months.
gee this generation want things now, right now.

You must be living with some lost tribe in the Amazon to consider a 5 Month delay is acceptable, The rest of us are living in the 21st Centaury and find this deplorable and highly unsatisfactory behaviour.

---

Quote from: 'robbiegal' pid='98235' dateline='1474188325'well i guess that the solution is to stop collecting

There IS that option RG and it is one that I have been seriously considering over the last few weeks.
My reasons are varied and this third rate service that RAM is providing is but the tip of the iceberg, although  it could prove to be the last straw as well. :ok:

The mid North coast ain't no Amazon lost tribe.
No, I don't think this is anywhere near acceptable! it dose'nt take that long to build a frigging house.
As I have stated before this is my last year of collecting mint product,
50 years from go to whoa, unless Lizzy falls off the perch next year.
I received a parcel from Wynyard coins last week I haven't even bothered to open, thus is my lack of interest in coin collecting.
Thanks to the Royal Australian Mint.

Quote from: 'interest' pid='98252' dateline='1474205314'The mid North coast ain't no Amazon lost tribe.
No, I don't think this is anywhere near acceptable! it dose'nt take that long to build a frigging house.
As I have stated before this is my last year of collecting mint product,
50 years from go to whoa, unless Lizzy falls off the perch next year.
I received a parcel from Wynyard coins last week I haven't even bothered to open, thus is my lack of interest in coin collecting.
Thanks to the Royal Australian Mint.

Sorry if I misunderstood your post & sorry to hear you have lost interest due to poor service from RAM... This is exactly why service is important..

Quote from: 'interest' pid='98252' dateline='1474205314'The mid North coast ain't no Amazon lost tribe.
No, I don't think this is anywhere near acceptable! it dose'nt take that long to build a frigging house.
As I have stated before this is my last year of collecting mint product,
50 years from go to whoa, unless Lizzy falls off the perch next year.
I received a parcel from Wynyard coins last week I haven't even bothered to open, thus is my lack of interest in coin collecting.
Thanks to the Royal Australian Mint.

All is Good Mate, I was pretty sure that you were taking the "Micky" :drinks:

As with everything I do from my Family to my Work, I do it with a Passion and coin collecting is No different.
However maintaining that level of passion for numismatics has become increasingly hard for me over the last 2-3 years because of the sheer number of different coins coming from RAM and the overcommercialisation of the Hobby as a whole.

If I get a reply I'll post it

Quote from: 'purplepennyhunter' pid='98220' dateline='1474169328'Every order I've placed this year (8 of them) say "open" even though I have received all but one order (with para coins in it). It's a bit hard to keep track when they charge you months ago, then you receive some, and you have to place multiple purchases to add the items that require one per order. If they could keep the records up to date that would be good. I do get shipment emails but then you have to cross reference.

I just looked through my order history and I have orders dating back to 22/04/14 that are still marked as "Open".
I also noticed that shipping back then was $12 and it is now $10 So there IS at least 1 thing that RAM have improved on over the last couple of years :angel:

Quote from: 'trout' pid='98201' dateline='1474158597'As I understand it many collectors are experiencing extended delays with their orders from the RAM shop lately, I know that I am :(
I normally order something as soon as it is made available and yet Most dealers have the items available way before mine is even dispatched from RAM.
Do RAM "prioritise" orders from dealers and worry about us lowly collectors much later??
Also in the case of something you have ordered and paid for  that has run out of stock After you have made the order Do you still eventually get it or do the dealer orders get filled first and if there isn't any left do you miss out??

Anyone else having problems with their RAM purchases??

WAITED 3 WEEKS FOR A RECENT ORDER ONY RECEIVED IT AFTER COMPLAINING

Quote from: 'trout' pid='98254' dateline='1474206381'However maintaining that level of passion for numismatics has become increasingly hard for me over the last 2-3 years because of the sheer number of different coins coming from RAM and the overcommercialisation of the Hobby as a whole.

I feel exactly the same,this is the longest single period of Coin interest/activity in my life so far,16 years since Ebay and the Stamp Forums started.I don't have a problem with the RAM as i don't buy the majority of their stuff anymore,i became disillusioned   with their products in the early 2000's when many of my Coins/Sets that i had purchased were selling cheaper than my purchase costs decades before.

I have noticed that the SYC forum on the RAM website has been down for a few days, Maybe too many awkward questions have been asked recently :angel:
I have spent $2455 at the RAM shop since 12/2/16 and haven't received any of the $50 vouchers yet, Anyone know when or how these are sent ??

we were told that they are calculating them now
BUT we have both joined twice now, but still haven't received anything to say that we are members - 'legends' - is that the one

how do you get to be in that secret RAM forum?

Quote from: 'robbiegal' pid='98289' dateline='1474254239'we were told that they are calculating them now
BUT we have both joined twice now, but still haven't received anything to say that we are members - 'legends' - is that the one

how do you get to be in that secret RAM forum?

You just go to the site and sign up like any other forum and anyway I was a Legend Before is signed up with RAM :whistle2::)

which site?

i just went to the royal Australian mint website and only found a 'blogg' which it said was empty

http://shapingyourcollection.ning.com/forum

The forum has been down since Friday .
When it comes back online I will find out exactly how you can gain access :ok:

ta

i never received the invitation to begin with

"Membership is by invitation only. If you have an invitation, click the link in the email to join."

Quote from: 'robbiegal' pid='98304' dateline='1474269990'ta

i never received the invitation to begin with

"Membership is by invitation only. If you have an invitation, click the link in the email to join."

Hmmmm
I am starting to think that the site is up and running but they have closed the door on me :(
Diplomacy is not one of my strong points and I have been asking some awkward questions lately But Hay the site is as close as I can get to talking to RAM and I want/need some answers, hence the questions :angel:
Can anyone else log on/access the site??

Quote from: 'trout' pid='98309' dateline='1474279214'

Quote from: 'robbiegal' pid='98304' dateline='1474269990'ta

i never received the invitation to begin with

"Membership is by invitation only. If you have an invitation, click the link in the email to join."

Hmmmm
I am starting to think that the site is up and running but they have closed the door on me :(
Diplomacy is not one of my strong points and I have been asking some awkward questions lately But Hay the site is as close as I can get to talking to RAM and I want/need some answers, hence the questions :angel:
Can anyone else log on/access the site??

Nah, not since Saturday.

i did that big customer survey thing
and never got an invite to that secret customer webpage
plus i am a very regular customer both on the internet and face to face

so i have always felt a bit miffed

like - am i not pretty enough ??? and so on

Quotelike - am i not pretty enough ??? and so on

You are beautiful RG and if they haven't invited you then it is their loss Mate :heart:

oh fanks mate

i just never got that invitational e-mail
and i felt that i participated well and was on my best behavior too

oh well
always felt a bit second rate after that

wonder how many other people feel the same as me?

I don't think that RAM is in any hurry to fix the problem with the SYC site at the moment as many of the posts haven't been too complementary lately.:angel:

Quote from: 'trout' pid='98309' dateline='1474279214'

Quote from: 'robbiegal' pid='98304' dateline='1474269990'ta

i never received the invitation to begin with

"Membership is by invitation only. If you have an invitation, click the link in the email to join."

Hmmmm
I am starting to think that the site is up and running but they have closed the door on me :(
Diplomacy is not one of my strong points and I have been asking some awkward questions lately But Hay the site is as close as I can get to talking to RAM and I want/need some answers, hence the questions :angel:
Can anyone else log on/access the site??

I received a PM from a fellow Member and was told that the site was accessible now, Not for Me though :(
Ah well stuff happens :)

I dont think it is up.

Quote from: 'ausproofs' pid='98344' dateline='1474315120'I dont think it is up.

All I get is the "Hmm we can't reach this page" message after quite a bit of a delay when I try to log on :ok:

Quote from: 'trout' pid='98345' dateline='1474315837'

Quote from: 'ausproofs' pid='98344' dateline='1474315120'I dont think it is up.

All I get is the "Hmm we can't reach this page" message after quite a bit of a delay when I try to log on :ok:

If the link details you put here is correct, it gives me a DNS error and site is not reachable.

I notice that the changeover coin "baggie's" are still listed as "Temporarily Unavailable" at the RAM shop
I hope that None of our Members have "missed out" on these because normally the next step is the "Allocation Exhausted" tag.

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Quote from: 'ausproofs' pid='98346' dateline='1474316026'

Quote from: 'trout' pid='98345' dateline='1474315837'

Quote from: 'ausproofs' pid='98344' dateline='1474315120'I dont think it is up.

All I get is the "Hmm we can't reach this page" message after quite a bit of a delay when I try to log on :ok:

If the link details you put here is correct, it gives me a DNS error and site is not reachable.

OK
So maybe I haven't been "exiled" :whistle2::)

Quote from: 'trout' pid='98347' dateline='1474316143'I notice that the changeover coin "baggie's" are still listed as "Temporarily Unavailable" at the RAM shop
I hope that None of our Members have "missed out" on these because normally the next step is the "Allocation Exhausted" tag.

---

Quote from: 'ausproofs' pid='98346' dateline='1474316026'

Quote from: 'trout' pid='98345' dateline='1474315837'

Quote from: 'ausproofs' pid='98344' dateline='1474315120'I dont think it is up.

All I get is the "Hmm we can't reach this page" message after quite a bit of a delay when I try to log on :ok:

If the link details you put here is correct, it gives me a DNS error and site is not reachable.

OK
So maybe I haven't been "exiled" :whistle2::)

:shock: I am sure you will be right..

Rec'd this message this AM, have logged on to both sites with no problems.

QuoteHi SYC,

Just wanted to drop you all a quick line to let you know a new competition has been announced!

You can enter by reading this thread;

http://shapingyourcollection.ning.com/forum/topics/september-competition-iconic-australians

Entries close 5PM 26/9/16 - Good Luck!

Visit Shaping Your Collection at: http://shapingyourcollection.ning.com/?xg_source=msg_mes_network

Quote from: 'Nevol' pid='98349' dateline='1474322084'Rec'd this message this AM, have logged on to both sites with no problems.

I tried the link when I got mine, and ran into the big burly bouncers in ill-fitting suits who demanded my invitation.

They really have no idea how to run a forum, do they? Should just hire Mark to set it up, or give ACF official status. ;)

Quote from: 'trout' pid='98347' dateline='1474316143'I notice that the changeover coin "baggie's" are still listed as "Temporarily Unavailable" at the RAM shop
I hope that None of our Members have "missed out" on these because normally the next step is the "Allocation Exhausted" tag.

---

they have been up on the website for a fair while now
so members here should have had plenty of time to pop in an order  with the RAM

Quote from: 'robbiegal' pid='98356' dateline='1474330647'

Quote from: 'trout' pid='98347' dateline='1474316143'I notice that the changeover coin "baggie's" are still listed as "Temporarily Unavailable" at the RAM shop
I hope that None of our Members have "missed out" on these because normally the next step is the "Allocation Exhausted" tag.

---

they have been up on the website for a fair while now
so members here should have had plenty of time to pop in an order  with the RAM

The $2 baggies were only there for a couple of days all up and the one's that I  ordered 5/9/16 have yet to be sent :dodgy:

oh
 i managed to pop in a few orders
don't have any in the hand as yet though!

may end up being a very scarce item in the future then?

Quotemay end up being a very scarce item in the future then?

I am thinking that with such a late release of the $2 coin it may just be a low mintage, Time will tell :ok:

I just received an email from SYC  threatening to ban me indefinitely if I talked about SYC on other forums.
I have now Quit SYC because I won't be censored for telling the truth when asked a question and quite frankly I didn't appreciate the bullying email one iota.
I know that the person that sent me that email "lurks" on this forum and "Trolls" whatever any SYC member has to say here, So if you are a Member at SYC be wary of what you say here if you want to remain a member Because you are being monitored unfortunately :ok:

Quote from: 'trout' pid='98780' dateline='1474809275'you are being monitored unfortunately :ok:

And this surprises you? Its exactly the sort of bullshit that the Facebook groups suffer from, along with previous RAM forums and even independent ones. There's been a bit of this kind of thing on CCF, and even to a very mild degree, here. Why do you think AJ regularly spits the dummy and storms off?

That kind of thing really shits me, BTW, and if I hadn't already decided any 'official' forum was just going to be a marketing ploy and therefore not worth my investment, I too would quit in disgust.

I joined SYC in the hope that I could get some straight answers from RAM But that unfortunately was a forlorn hope But if you don't try then you can't even hope to succeed with anything.
The site is basically a resource for the marketing department and anyone that asks too many awkward  questions or discusses problems with RAM's performance are not welcome there.

The only thing of value I got from my time on SYC is when Dion opened up and explained exactly how the Wedding Set coins were produced, This is something that wasn't common knowledge to the collecting community at the time :good:

Quote from: 'trout' pid='98780' dateline='1474809275'I just received an email from SYC  threatening to ban me indefinitely if I talked about SYC on other forums.
I have now Quit SYC because I won't be censored for telling the truth when asked a question and quite frankly I didn't appreciate the bullying email one iota.
I know that the person that sent me that email "lurks" on this forum and "Trolls" whatever any SYC member has to say here, So if you are a Member at SYC be wary of what you say here if you want to remain a member Because you are being monitored unfortunately :ok:

(http://www.australian-coins.net/gallery/albums/userpics/10035/Bs3nFBnIUAA_s-d.jpg)

HeHeHe
:laugh2:

still NO notification from RAM that my coins have been shipped, It has been 5 weeks now so maybe a phone call is in order :ok:

---

Bugger, I forgot about the Public holiday today :dash1:

I rec'd my notification yesterday that my RAM order (from 5 Sep) has been dispatched. Better late than never. :yahoo:

I notice that the changeover 50c, bags and the 5c, 10c and 20c bag bundle are No longer listed for sale.
So these of you that were waiting for the $1 and $2 coins to become available again to get the whole set at once won't be able to do so now.

I am thinking that the home rolling crew have had a serious impact on the availability at the RAM Shop of not only the Olympic coins but these changeover coins as well :(

Quote from: 'trout' pid='98935' dateline='1475017557'I am thinking that the home rolling crew have had a serious impact on the availability at the RAM Shop of not only the Olympic coins but these changeover coins as well :(

I fail to see the connection.

Quote from: 'Fulvio' pid='98936' dateline='1475017724'

Quote from: 'trout' pid='98935' dateline='1475017557'I am thinking that the home rolling crew have had a serious impact on the availability at the RAM Shop of not only the Olympic coins but these changeover coins as well :(

I fail to see the connection.

Use your common sense, The easiest and most cost efficient way to source the large numbers of coins needed for the rolls would be directly from RAM :ok:

Quote from: 'trout' pid='98940' dateline='1475018278'Use your common sense, The easiest and most cost efficient way to source the large numbers of coins needed for the rolls would be directly from RAM :ok:

Yeah... and?

These rolls are a drop in the ocean of what the RAM produces. So are the baggies. You can't blame outside forces for the people at the mint not being able to organise a pissup in a brewery I'm afraid.

Think about it....

They have bagging machines churning out pallet loads of coins all day every day. They load up ONE machine with different film, set how many coins to put in, and let 'er rip. Not exactly rocket science. They could easily produce enough bags to flood the country, but they choose not to. And they also choose this idiotic one bag limit and postage bullshit.

Sorry, but the blame lies entirely with the mint, noone else.

I just got off the phone to RAM and my order for the Parra carded coins wont be sent until 24th October and the baggies I ordered have a 6 week turnaround from the order date :(
I ordered the Parra coins in the early hours on the morning that they were made available.:dodgy:

Quote from: 'trout' pid='98945' dateline='1475020481'I just got off the phone to RAM and my order for the Parra carded coins wont be sent until 24th October and the baggies I ordered have a 6 week turnaround from the order date :(
I ordered the Parra coins in the early hours on the morning that they were made available.:dodgy:

Heh, I just asked Ross if he's got Krusty the Klown running that section. Sure seems like it... :dodgy:

QuoteAnd they also choose this idiotic one bag limit and postage bullshit.

That was put in place to stop people taking advantage of the offer But that flew out of the window when the $2 coin was made available and the entire set of baggies could be ordered for the one $10 postage charge and the allocation "disappeared" in less than 24hrs :ok:

QuoteSorry, but the blame lies entirely with the mint, noone else.

To be fair to RAM there is No way that they could have foreseen the sheer size of some of the orders placed by some of its clients and have been playing "Catch Up" ever since.

Usually my orders from RAM are sent in 7-14 days

---

Quote from: 'Nevol' pid='98934' dateline='1475016855'I rec'd my notification yesterday that my RAM order (from 5 Sep) has been dispatched. Better late than never. :yahoo:

Which coins did you order Nancy??

Quote from: 'trout' pid='98948' dateline='1475021176'To be fair to RAM there is No way that they could have foreseen the sheer size of some of the orders placed by some of its clients and have been playing "Catch Up" ever since.

Bullshit.

They know how much they sell, and what the demand is. 100,000 mint sets, more or less, every year, right? So that's a minimum production target. And with a one bag limit, that's 100,000 orders, which is impossible to place in the day or so before they shut it down.

Quote100,000 orders, which is impossible to place in the day or so before they shut it down.

I would think that any computer operator/programmer worth his salt could achieve that in quite short order.
I myself ordered 4 sets of the baggies in a couple of minutes and my computer skills are pretty "ordinary" :ok:

Quote from: 'trout' pid='98953' dateline='1475022563'I would think that any computer operator/programmer worth his salt could achieve that in quite short order.

And he would also have the $5,000,000 to pay for them, right?

Get real!

Quote from: 'Fulvio' pid='98955' dateline='1475023012'

Quote from: 'trout' pid='98953' dateline='1475022563'I would think that any computer operator/programmer worth his salt could achieve that in quite short order.

And he would also have the $5,000,000 to pay for them, right?

Get real!

Get Real yourself mate, Nobody is saying someone bought the entire allocation.
A good part of that allocation would have been distributed via the changeover tour.

This would take 5000 orders from RAM to produce alone :ok:
http://www.ebay.com.au/itm/2016-BOX-50x-10-Cent-Changeover-rolls-100-boxes-issued-only-9-99-each-PREORDER-/112135939506?hash=item1a1bd2a5b2:g:tJ8AAOSwNRdX2M7U

Quote from: 'trout' pid='98960' dateline='1475024037'This would take 5000 orders from RAM to produce alone

Huh? What does that have to do with anything? You're not seriously suggesting they came out of the baggies? These would have come through Armaguard in the normal course of events, just like every dealer has been getting supplies since like forever. Der....

QuoteYou're not seriously suggesting they came out of the baggies

Why Not, the Olympic coins they sourced from ram did the job :dodgy:
If they came in rolls from armguard why re roll them??

Quote from: 'trout' pid='98967' dateline='1475029934'If they came in rolls from armguard why re roll them??

They came in bags from Armaguard. Same as the sack of 2016 20¢ I have here on the floor next to me. Sadly, they're standard designs, but they could just as easily have been the commemoratives.

RAM still haven't sent me my $50 vouchers yet.
When I finally get them there will be nothing worthwhile or available at the RAM shop anyway :dash1:
I should have asked about them when I was on the phone to them the other day but I forgot to :angel:

---

Just got notification that the order I placed last has been posted first, which I think is a bit odd

I see the 50th anniversary $2 are back in the RAM shop, so I ordered another bag this morning.
The other 3 bags I ordered have arrived today. :)

Quote from: 'Triggersmob' pid='99170' dateline='1475138166'I see the 50th anniversary $2 are back in the RAM shop, so I ordered another bag this morning.
The other 3 bags I ordered have arrived today. :)

I noticed the $2's return the other day, It's a bit weird that the $1 coins came back as well but ran out pretty much immediately .

I just got an email from RAM in regard to my order I placed on 23/8/16 for the Parra carded coins.

Quotewe have been experiencing some delays with dispatch.

It takes them over 5 weeks to realise that my order is going to be delayed and tell me so :dash1:
So much for their 10-14 days delivery time they quote on their web site :dodgy:

Same same, with the email. :)

My RAM order from 5 Sep arrived today.

QuoteWhich coins did you order Nancy??

1 bag each of changeover $1 & $2. :angel:

I ordered bags of changeover coins same date but nothing yet.

Quote from: 'JeffH' pid='99343' dateline='1475356467'I ordered bags of changeover coins same date but nothing yet.

I ordered 4 separate orders of all the baggies on the 5th, Still no notice regarding these and yet an order I placed 2 days later for the 2016 and 2017 lunar 25mm silver proofs AND a set of baggies has been shipped :dodgy:
There doesn't seem to be any rhyme or reason with the shipping at RAM.

Quote from: 'trout' pid='99344' dateline='1475357004'There doesn't seem to be any rhyme or reason with the shipping at RAM.

The RAM has entered into a secondary line of business - it's called the lottery :P

Pedro

Quote from: 'Pedro' pid='99348' dateline='1475358179'

Quote from: 'trout' pid='99344' dateline='1475357004'There doesn't seem to be any rhyme or reason with the shipping at RAM.

The RAM has entered into a secondary line of business - it's called the lottery :P

Pedro

I would think that RAM would Struggle just running a Chook raffle let alone a lottery :angel:

There is a new selectively gold plated 50c But it isn't on the RAM shop site yet.

http://www.mycollectables.com.au/2016-Round-50c-Fine-Silver-Selectively-Gold-Plated-Coin-50th-Anniversary-of-Decimal-Currency?utm_campaign=my_collectables&utm_content=Hi+%5B%5Bfirstname%5D%5D%2C+See+What%27s+NEW+for+You+today+from+RAM%21&utm_medium=email&utm_source=getresponse&utm_term=my_collectables

Its on there now.
https://eshop.ramint.gov.au/50th-Anniversary-of-Decimal-Currency/210537.aspx

Nothing yet on my order of changeover baggies of 5th September.
I have just received my credit card statement and was charged for that order on 6th September!
I think that is, at least, rather rude, if not downright unethical.

I have "Finally" received notification that my Parra carded coins have been posted:yahoo:
I picked up a full set of the changeover "baggies" and a couple of 25mm Silver proof Dollars from RAM at the post office, They even sent one of the empty folders :)

I ordered the new round gold plated 50c when I got home yesterday after driving for 10hrs.
I had a problem when I first ordered so I did it over and now it turns out that I have ordered 2 lots of this coin :dash1:
Not a good idea to make internet purchases when you are fatigued :(

"Due to high demand we are currently experiencing a shipment delay on some products. Orders may take 4 – 6 weeks to arrive from date of purchase."
This appears to have been the situation for some time. No mention anywhere of what action they are taking or when the situation might be resolved.
In fact it is at least 4 - 6 weeks for dispatch, often more (plus delivery time).

Just not up to any reasonable customer satisfaction standard.

QuoteJust not up to any reasonable customer satisfaction standard.

:agreed:
The amount of time it takes to get an order delivered is a Pathetic effort by RAM.
They are however super efficient when it comes to charging your credit card for the order :dodgy:

Quote from: 'JeffH' pid='99497' dateline='1475704512'"Due to high demand we are currently experiencing a shipment delay "

There's an easy fix. Don't order anything and the poor darlings can catch up, then sit around contemplating their navels until they get made redundant. :diablo:

Quote from: 'Fulvio' pid='99525' dateline='1475738041'

Quote from: 'JeffH' pid='99497' dateline='1475704512'"Due to high demand we are currently experiencing a shipment delay "

There's an easy fix. Don't order anything and the poor darlings can catch up, then sit around contemplating their navels until they get made redundant. :diablo:

I am pretty sure that it isn't the poor buggers on the shop floor that are at fault here.
Maybe if management reduced the amount of different coin issues or employed extra staff to handle the extra work load then we wouldn't have these delays :ok:

Quote from: 'trout' pid='99532' dateline='1475739115'Maybe if management reduced the amount of different coin issues or employed extra staff to handle the extra work load then we wouldn't have these delays :ok:

You do realise there are businesses which deal with tens or hundreds of thousands of product lines, which manage to pick and despatch enormous volumes of orders every single day?

Not just the Amazons of the world either. There are lots of such businesses, both online and in the bricks and mortar world.

And one of these could straighten out the clowns at the mint in a day or two.

Quote from: 'JeffH' pid='99443' dateline='1475554764'Nothing yet on my order of changeover baggies of 5th September.
I have just received my credit card statement and was charged for that order on 6th September!
I think that is, at least, rather rude, if not downright unethical.

I also ordered 4x sets of the baggies when the $2 coin was made available and I also haven't had a delivery notification.
However I ordered 2x 25mm silver proofs and a set of baggies on 9th September and these have been delivered :dodgy:
The increasing size and frequency of eBay resellers orders from RAM must be having a detrimental effect on the speed our orders are processed and I suspect that these larger volume orders are given priority regardless of when they are ordered.
I doubt very much that orders are dispatched in the same order that they are received :(

And they do say that credit card payments will be processed within 48 hours. That is the case; in fact usually within 24 hours.
What do they do with all the money paid with orders but product not shipped for a month or two? (Rhetorical question -no need to answer.)

---

QuoteI doubt very much that orders are dispatched in the same order that they are received

Nancy ordered changeover baggies the same day I did and received them last week. No sign of any action on mine. No "first in, first served" procedure here.

Quote from: 'JeffH' pid='99537' dateline='1475740277'No "first in, first served" procedure here.

Not at all.

They actually have spies in here, taking notes. Misbehavers are put on the bottom of the list. Think of it as a RAM Naughty 'n' Nice list. :angel:

Stirrer! :taunt:
I would make an email enquiry about my order but their site says "Due to the high volume of emails we have been receiving, there is a slight delay  in response times. The Mint will endeavor to answer all emails as soon as possible."
I can read between the lines as well as the next person [Note non gender, politically correct wording. :laugh2:]

Quote from: 'JeffH' pid='99542' dateline='1475743848'Stirrer! :taunt:

Yup. And here's my preferred implement:

(http://nopybot.com/wp-content/uploads/2010/10/japanweek3-47-510x382.jpg)

I was going to post a picture of it in use, but I'm not sure of the NSFW policies around here. ;)

I have sent emails twice recently and have had no reply to either. :(

I think that once an order is placed with the RAM, your payment is taken as soon as possible.   Once that payment has cleared, a dispatch order is sent into the mailing department of the RAM.   With the number of coins being minted and ordered, it's no wonder there are delays in dispatch and receipt.

Then on top of all that, once dispatched, one received a dispatch email.   Just think of how many people the RAM have on the payroll.

I think a little more patience would be needed.

Quote from: 'Goldseeker' pid='99547' dateline='1475744340'Just think of how many people the RAM have on the payroll.

197.

Had a small win with the ramshop.. managed to get all the "50th Anniversary of Decimal Currency" bags in one order.. aka one postage cost.

Now on the front page of the shop..
"Due to high demand we are currently experiencing a shipment delay on some products. Orders may take 4 – 6 weeks to arrive from date of purchase."

Quote from: 'Fulvio' pid='99549' dateline='1475744984'

Quote from: 'Goldseeker' pid='99547' dateline='1475744340'Just think of how many people the RAM have on the payroll.

197.

is that permanent and casual
and temporary ?

so many govvie jobs now are 'temps' and those temps aren't counted anywhere

Quote from: 'robbiegal' pid='99585' dateline='1475832835'is that permanent and casual
and temporary ?

Most likely plus temps, I'd guess.

Every time I have had to ring RAM about an order the person on the receiving end has always been pleasant and courteous So I would forget all about emailing as I think that they have the same operating procedures as PCGS :angel:
This year has been the absolute worst for shipping delays and I think that this is due more to the sheer volume and size of orders Than it has to do with the work ethics of the people in the shipping department at RAM.
This "Drop Selling" and the marked increase in activity on the secondary market for new releases would also have an impact on RAM's ability to Ship on time.
There is also the problem where some of the orders for the secondary market are so large that they strip the supplies available and more coins have to be manufactured .
We have seen all sorts of new shenanigan's where RAM products are concerned on eBay, facebook and the like that has had an impact on supplies and availability from the RAM Shop as well.

I doubt that RAM has increased the staffing levels in the shipping department to cover this increase in activity and that is why we are having all these bloody annoying delays :ok:

I really think you are vastly overestimating the impact of these fantasies.

Amazon ships 375 million parcels a year. At a loss.

"This statistic illustrates Amazon.com's annual shipping revenue and outbound shipping costs from 2006 to 2015. In 2015, Amazon's shipping revenue amounted to 6.52 billion US dollars whereas the company's outbound shipping costs came to 11.54 billion US dollars. Net shipping costs in the year amounted to 5.02 billion U.S. dollars."

OK, not everybody is as smart as Amazon....

Kogan did 30,000 orders taken and shipped in six hours.

This bullshit about how the RAM is overwhelmed is just that. Bullshit. They could easily supply every collector in the country, and every dealer, ebay or otherwise, several times over. They have bugger all product lines, they manufacture themselves, and produce MILLIONS, nay, HUNDREDS of Millions of coins every year, and have been doing it for 40 years now.

This shipping failure is new. And completely self-inflicted. Because they clearly can't organise their way out of a paper bag.

Look at the Olympics cards, which are STILL back-ordered. They dropped an average of 150 per store, some 150,000 sets. Blind Freddy could have told you they would need at least as many Paralympics. But they only gave each store one box, for 50,000 total. And dealers still haven't had any supplies, other than a small part of their orders delivered in the first week.

These are CIRCULATING coins. They made 2.5 million of each, and 150,000 is a drop in the bucket. Failing to not only predict demand, but fulfill orders which have been paid for, even after months, is ridiculous in my book, and I doubt that they will ever supply.

And the Anniversary baggies are no better. The difference between standard issue bags and these is only the colour of the film, and the coin count in them. Otherwise they're exactly the same. If they can produce pallet loads of sacks for Armaguard to distribute, there is no earthly reason they can't produce a small number of these to keep customers happy.

Sorry, I have no sympathy for them whatsoever. And going by past track record, probably never will, because they won't learn from these stuffups. :P

Hmmm
I am starting to agree with you Fulvio.
With all the dramas RAM has had with supply this year you would think that they would have learnt from this and would make sure that they had  enough product "On Hand" before they release a new coin.
This is obviously Not the case with the "Dirk Hartog's Landfall" 20c carded coin, Newly released and already "temporarily unavailable" :dash1:

Quote from: 'trout' pid='99602' dateline='1475884559'I am starting to agree with you Fulvio.

Careful... It can be Hobbit forming. I mean Habit. :dodgy:

Quote from: 'Fulvio' pid='99611' dateline='1475910311'

Quote from: 'trout' pid='99602' dateline='1475884559'I am starting to agree with you Fulvio.

Careful... It can be Hobbit forming. I mean Habit. :dodgy:

I thought that YOU were the one here that had large hairy feet :laugh2::laugh2::laugh2:

Quote from: 'trout' pid='99612' dateline='1475910763'I thought that YOU were the one here that had large hairy feet :laugh2::laugh2::laugh2:

Shhhhhhh... that's our little secret. :)

Quote from: 'Fulvio' pid='99614' dateline='1475911015'

Quote from: 'trout' pid='99612' dateline='1475910763'I thought that YOU were the one here that had large hairy feet :laugh2::laugh2::laugh2:

Shhhhhhh... that's our little secret. :)

HeHeHe
I wonder what Lord of the Rings caricatures we could assign to RAM ??

Fulvio wrote:
"Kogan did 30,000 orders taken and shipped in six hours"

Can you please provide a link to support your claim.

Are you claiming that Kogan processed 5000 orders per hour from order point to despatch?

I really find that hard to believe for an AU entity or any entity anywhere worldwide!

Please provide supporting evidence of your claim.

Quote from: 'trout' pid='99615' dateline='1475911437'I wonder what Lord of the Rings caricatures we could assign to RAM ??

Smaug, jealously guarding the hoard, of course.

With the shipping delays at the ramshop...  you cant even buy someone in October and be sure of delivery for an xmas gift.. hopeless.

Maybe when all the baggies and Olympic issues are finished things will get back to the normal 2-3 weeks turnaround times :angel:

I recently put in two separate orders at the RAM shop But only one of them is showing up on my order history.
I did get two separate confirmation emails and the money has left my bank account But only 1 order is showing up.  :dodgy:

I received notification yesterday, that my last baggie of $2 coins is on it's way. :)

When did you order them Steve? I have some ordered but have heard nothing yet -now more than five weeks.

Quote from: 'JeffH' pid='99851' dateline='1476234996'When did you order them Steve? I have some ordered but have heard nothing yet -now more than five weeks.

Ordered 29th September and although I received notification that they have been shipped, there is no tracking info on Austpost yet. :(

My order was two weeks prior.
The RAM shop is obviously not well organised.

Jeff I ordered some the same day as you and have received the orders with the bags only.
The orders with other items haven't been sent yet but all ordered on the same day.
I think they must send out the easy orders first.

Tania

The $1 and $2 baggies are still unavailable.
I imagine that when these finally become available our back orders for these should be dispatched.
Pretty shabby really as I ordered mine as soon as they were listed back on 5/9/16 :dodgy:

The letter that came with my Parra coins, There was an interesting paragraph in it that read;

QuoteFirst and foremost, we would like to apologise for the delay with your order. This extended delivery period is out of the ordinary for us. These issues are currently being addressed to ensure that it does not reoccur in the future

So I did some searching on eBay for the Pre order listings from the usual suspects and "voila" they are No longer there :good:
One seller even replied to a Neutral feed back by saying "Complain to Royal Australian Mint not honoring orders & supplying Woollies only"
So it looks like RAM is doing something about these "Drop sellers" at last :)

Either the RAM or Federal and local police forces.

I spoke with a Armagaurd/Security delivery team earlier this week re the Olympic Games and Paralympic game coins and they informed that both local and federal police are doing something about it.

They informed me that the police had already secur3ed records from various security HQ's for further investigation.

The above was told toe with little prompting and NO, the conversation was not recorded.

Quote from: 'Goldseeker' pid='99960' dateline='1476434760'They informed me that the police had already secur3ed records from various security HQ's for further investigation.

Which is what Ross told me just after the first sack turned up on eBay.

Note that these investigations are to do with the sacks and boxes which were listed before they were released through the stores. Which is a clear breach, and possibly a crime. The culprits had to be Armaguard or Woolworths employees, and they were the only ones with access at that point.

Good work :good:

No criminal charges will be laid against Armaguard or Woolworths ... move along nothing to see here

I received my last baggie of $2 coins today.
Also enclosed was  a couple of free gifts for taking so long.
I received a magnifying glass and a Kokoda 25c coins on a
card. Like the newspaper release earlier in the year.  :)

The $1 and $2 baggies are now available at RAM eShop

I haven't heard anything about the changeover baggie sets that I ordered early in the piece yet.
I won't  be home for a week or ten days and I was kind of hoping that I could pick them up when I get home.
That isn't looking too promising at the moment :(

Ron Black just delivered my box of Paralympics. They came in a plastic bag of 50, without a box, and he didn't get any 'apologies' trinkets either.

Interestingly, he says others have reported that this batch is MUCH higher quality, with one guy sending quite a few off for slabbing. I haven't looked yet, and intend doing something about PP bags for them before I open the bag, because of the half-moon plastic capsule that doesn't protect the coin.

Also, I had asked about the cards that Cotton cracked the coins for his rolls out of (which, incredibly, are just about sold out). No dice.. apparently Cotton is selling them, at quite a hefty price. Now, call me suspicious, but I can think of only one reason to pay for an empty card. I'd be REAL careful about buying any Olympic carded coins on eBay. :dodgy:

I recon Cotton would sell his Grandmother if the price was right.

If she was in good nick then he'd be able to describe her as "Fine Cotton".

Fine Cotton, always horsing around Uni, good one :)

Yes G, I thought I'd take a bit of a punt on that one.

Hay, this is getting off track, might have to rein it in a bit.

Perhaps we should trial a pun barrier?

Quote from: 'trout' pid='100216' dateline='1476941766'I recon Cotton would sell his Grandmother if the price was right.

What, MORE Granny-bait? ;)

:laugh2: Touché McDuck!

HeHeHe

Quote from: 'Fulvio' pid='100207' dateline='1476927230'Ron Black just delivered my box of Paralympics. They came in a plastic bag of 50, without a box, and he didn't get any 'apologies' trinkets either.

Interestingly, he says others have reported that this batch is MUCH higher quality, with one guy sending quite a few off for slabbing. I haven't looked yet, and intend doing something about PP bags for them before I open the bag, because of the half-moon plastic capsule that doesn't protect the coin.

Also, I had asked about the cards that Cotton cracked the coins for his rolls out of (which, incredibly, are just about sold out). No dice.. apparently Cotton is selling them, at quite a hefty price. Now, call me suspicious, but I can think of only one reason to pay for an empty card. I'd be REAL careful about buying any Olympic carded coins on eBay. :dodgy:

yes i noticed that he has been selling the empty booklets on request in the facebook page for a while now
people have been asking for the para and the 5 olympic coins folders
other members also respond with offers to sell the empty cards
i thought that same .... out of the til and into a folder. goodness knows what glues will be used to reseal the 5 coin folders

Quote from: 'robbiegal' pid='100252' dateline='1477003027'goodness knows what glues will be used to reseal the 5 coin folders

Glue? They're a press-fit. No glue.

oh ta
i might see if i can open one of my sets

Just received an email from the RAM. My order of changeover baggies is ready to send. So 26 October -5 September is more than seven weeks.

They need to do something and not just a management enquiry which ties up staff who would be better utilised packing and posting. Or, do they have a production issue? -seems to be an awful lot of "temporarily unavailable" items in the shop lately.

Just got mine as well, after placing the order the morning of release.

When did they start charging GST on circulating coins anyway????? $54 for $40 worth of coins is BS, IMO.

Also got an e-mail from the RAM today re my 5/9 purchase to advise that my coins were on their way. Patience is a virtue :angel:

The sales order system at the RAM has added GST in for a while but it is not actually paid. I think there was a note on the RAM website or an email sent out some time ago acknowledging that the inclusion of GST on the sales order was incorrect (still haven't fixed the error yet though).

Pedro

They are UNC coins  not circulating.
See RAMINT web site.
http://ramint.gov.au/publications/woolworths-shoppers-win-gold-exclusive-olympic-coin-launch
These coins are NCLT!

How many times times can members here ignore the evidence re the UNC definition.

The fact that they were distributed by Woolworths does not change their official RAMINT status.

This is my third or 4th post confirming the RAMINT status of the Olympic $2 coins.

What is is wrong with you people here?

The Olympic coins are NCLT!

http://ramint.gov.au/publications/woolworths-shoppers-win-gold-exclusive-olympic-coin-launch

These are back available (https://eshop.ramint.gov.au/2016-Circ-Coin-Pack-2/510934.aspx) the changeover $2 bags. I placed a few orders yesterday and the dollar bags were unavailable. Now the dollar bags are back available. That's enough to make another agro customer.

I got the emails today letting me know that the mint Baggies sets are on their way.
I also ordered these 5/9/16.

I ordered all of the mint baggie on 13/09/2016 in one go. They arrived today with a letter of apology along with a Bomber Command ANZAC coin, the coin folder and a RAM magnifier.

The 50c bag has a very small tear on top. But other than that quite happy.

Looks like the RAM order system is working "well" if 13/9 orders (no offence KC!) are delivered before 5/9 orders are sent out :scratch_one-s_head:

Pedro

Nancy ordered 5/9 and reporting receiving some time ago.
Obviously not "first come, first served" here.

Quote from: 'Pedro' pid='100477' dateline='1477599555'Looks like the RAM order system is working "well" if 13/9 orders (no offence KC!) are delivered before 5/9 orders are sent out :scratch_one-s_head:

Pedro

What was in your order? May be there is an item in shortage that's holding the whole lot up.

Mine was all of the coin baggies only - $2, $1, 50c and 5c/10c/20c multipak.

Honestly it wasn't a matter of life and death so I wouldn't mind even waiting for another month, if they throw in more apology goodies. :P

Waiting is not a big problem.
Lack of advice of delays is an issue -sure way to piss off customers. And it encourages emails and phone calls ("where are my coins?") which just takes up staff time.

Also debiting your card for the payment immediately and then nothing for seven* weeks is a good way to increase customer dissatisfaction.
*By the time my order is delivered it will be more than eight weeks. AP tracking shows postage is organised but package has not yet been lodged (presumably that will happen today).

Quote from: 'JeffH' pid='100478' dateline='1477601543'Nancy ordered 5/9 and reporting receiving some time ago. Obviously not "first come, first served" here.

Correct!  I placed my order for 1 bag each of $1 & $2 on 5/9 @ approx 10am. Rec'd posted notification on 27/9, coins arrived 29/9.

I ordered and paid via credit card 2 lots of the round gold plated 50c and the Dirk Hartog 20c on 10/10/16 but only one of the orders is showing up in my order history on the RAM shop site.
I emailed RAM about this about 2 weeks ago and got the standard We are busy reply and as yet nothing has been done to rectify this and update my order history :dash1:

---

The 2016 Fine Silver set was sold out a while back but I noticed that the set is now back on the RAM site.
The set has "Allocation exhausted" in the description But can still be ordered from the shop.
I hope that they are not doing a similar thing as they have done with the HM birthday coins and increasing the 1966 mintage of these sets by stealth :dodgy:

i was just at the RAM having a coffee
and the fine silver set appeared to be available to buy
same for the HM birthday 3 coin set
and the gold plated 50c (single one)

Quote from: 'robbiegal' pid='100486' dateline='1477616154'i was just at the RAM having a coffee
and the fine silver set appeared to be available to buy
same for the HM birthday 3 coin set
and the gold plated 50c (single one)

That does seem to be very odd:-/

the new coffee shop owners are doing a great job at attracting people to the coffee shop
we have been twice lately after going over the hospital across the road

Quote from: 'kchan1111' pid='100480' dateline='1477605101'What was in your order? May be there is an item in shortage that's holding the whole lot up.

Mine was all of the coin baggies only - $2, $1, 50c and 5c/10c/20c multipak.

Honestly it wasn't a matter of life and death so I wouldn't mind even waiting for another month, if they throw in more apology goodies. :P

My order was exactly the same as yours KC. Just seems to be a bit of a lucky dip regarding delivery.

Pedro

Maybe it's the 50c and 5c/10c/20c multipak that are holding things up.

Quote from: 'Pedro' pid='100509' dateline='1477622658'

Quote from: 'kchan1111' pid='100480' dateline='1477605101'What was in your order? May be there is an item in shortage that's holding the whole lot up.

Mine was all of the coin baggies only - $2, $1, 50c and 5c/10c/20c multipak.

Honestly it wasn't a matter of life and death so I wouldn't mind even waiting for another month, if they throw in more apology goodies. :P

My order was exactly the same as yours KC. Just seems to be a bit of a lucky dip regarding delivery.

Pedro

Probably be there any day now.

Quote from: 'Nevol' pid='100514' dateline='1477623332'Maybe it's the 50c and 5c/10c/20c multipak that are holding things up.

I think that they had to make some more of the 50c and 5c/10c/20c multipacks  and now that the orders are finally coming through it looks like they have finally done just that.
As no more of these baggies available on the shop site it looks like that is the end of their mintage.
It will be interesting to see the final mintage figures for these coins in a couple of years :)

Quote from: 'purplepennyhunter' pid='100458' dateline='1477557999'These are back available (https://eshop.ramint.gov.au/2016-Circ-Coin-Pack-2/510934.aspx) the changeover $2 bags. I placed a few orders yesterday and the dollar bags were unavailable. Now the dollar bags are back available. That's enough to make another agro customer.

So after gentle suggestion from a forum member (thank you) I didn't sit on my hands and stew about this. I called the RAM and discussed the situation. After being told "that was the system" I asked to cancel all of my current orders. After a "quick chat" with the supervisor they caved to make me happy and placed separate orders without postage charge for all of my orders to add the dollar bags.
They implied that these circulation bags had been so much more popular with collectors than they expected and their system was flawed and they wouldn't be doing it like this next year.

QuoteThey implied that these circulation bags had been so much more popular with collectors than they expected and their system was flawed and they wouldn't be doing it like this next year.

With the amount of problems the Mint bags have caused RAM this year I have a suspicion that this will be the last year that they will be made available to collectors directly from the RAM Shop.
If they are still to be made in the future I would think that they will be distributed through the dealer network as the limited supply of RAM rolls are now and at a premium :(

These "baggies" were a great idea for collectors But were open to abuse by the eBay/Facebook resellers and IMHO that is why they were released separately and the limitations per order were put in place by RAM.
This worked pretty much perfectly until 5/9/16 when all of the Mint bags were made available and all 6 were available to be ordered at the same time for the one $10 shipping fee.
Within 12 hrs of the release of the last of the bags the $2 coins every denomination of the "Baggies" was listed on the RAM Shop as "Temporarily unavailable" and after that the $1 and $2 coins were the only ones available and even these had problems with availability.

My changeover baggies finally arrived this morning.
Plus a letter of apology for the undue delay and a free gift -a surplus newspaper issue 20¢ ANZACs to Afghanistan on cardboard (only single side visible).
I am underwhelmed! :mocking:

My bags arrived today too!

Pedro

I noticed in the RAM report the term 'on time' was used quite a few times  
i think we will see improvements next year I hope

if i read the report right they have had about 6% productivity increase per staff member in the last financial year  - so the same number of staff are doing the extra work to keep things ticking along ... hence i suspect our lengthy waiting times

Quote from: 'Pedro' pid='100694' dateline='1477899075'My bags arrived today too!

Pedro

Didn't I say yours is any day now? :angel:

I probably got mine bit before you because my postcode is 2000.

I got notification that my changeover baggies are on their way as well as the gold plated 50c .
I have No further orders outstanding now :good:
I think the 6% productivity increase that is in the annual report  was due solely to the poor buggers working flat out in the shipping department, They are the unsung hero's here :ok:

Quote from: 'kchan1111' pid='100707' dateline='1477908731'Didn't I say yours is any day now? :angel:

I probably got mine bit before you because my postcode is 2000.

Yep, you've obviously got some clairvoyant skills KC :laugh2:

Pedro

I actually got a phone call from RAM regarding the mix up with my 2 orders for the gold plated 50c coin , All is sorted and they are both on their way :yahoo:
It looks like things are getting back to normal in the shipping department at last.
I bet the people that work there are pretty stoked about that :good:

My sets of the changeover baggies finally arrived along with the empty folders and a few of the newspaper coins.:yahoo:
Pretty happy about the folders as they are going to come in handy to send some coins to the States as pressies :good:

I got one empty folder and one newspaper coin. They must like you trout.

Quote from: 'JeffH' pid='100846' dateline='1478072510'I got one empty folder and one newspaper coin. They must like you trout.

I ordered 5 lots of the sets.:angel:
5x  folders and 5x newspaper coins :)

QuoteThey must like you trout.

I doubt that Mate :)

I just went through one of my boxes of "Junk" and found a few more of the little changeover albums, I now have 8 of the little beggers.
I also found another full set of last years war newspaper coins along with nearly another full set of them.:)

The $1 and $2 changeover baggies are once again temporarily unavailable, We will be lucky if we see these again :(

Finally got to the Post Office today. Picked up the changeover coins with A Rats of Tobruk coin. And a package of Olympic swaps from Jeff. All of the stamps even survived intact!

Which, sadly, is more than I can say for my car. I oopsed in heavy traffic, and now its going to cost me $700 according to the insurance company.

Bloody expensive bunch of coins, considering. :(

As long as you are OK mate, bugger the Car that can be fixed.

Quote from: 'trout' pid='100899' dateline='1478169100'As long as you are OK mate, bugger the Car that can be fixed.

I didn't even feel it. Heard it though.

Seems both cars are wider 'below the plimsol' than where you can see. As evidenced by the first point of contact being the front wheel arch.

Totally my fault, so meh.

You were probably "oogling" your coins and not paying attention.
You wouldn't be the only one that has done that Mate :)

Nah, can't even use that excuse. They were under a blanket on the front seat. Fact is, I just didn't turn the wheel quite far enough. Shit happens. :/

From the tracking results my Gold plated Round 50c should arrive tomorrow :yahoo:
It will be interesting to see if the 2017 Mint sets will be available on the RAM site tomorrow, Considering that Downies have been selling them already .

My Gold plated round 50c coins arrived today along with these.
The Dirk Hartog 20c coins are rather nice :good:

(http://www.australian-coins.net/gallery/albums/userpics/10019/hartog_20c.jpg)

Quote from: 'trout' pid='101108' dateline='1478494715'My Gold plated round 50c coins arrived today along with these.
The Dirk Hartog 20c coins are rather nice :good:

(http://www.australian-coins.net/gallery/albums/userpics/10019/hartog_20c.jpg)

It would be impossible for PCGS to spot the scratches. Should grade well.

The reverse proof finish is nice on these as well :good:

"Be sure to get your orders in by 12 December to ensure delivery prior to the holiday season. "

I wouldn't count on that!
Perhaps they mean the Chinese New Year which is January 28, 2017.

Quote from: 'JeffH' pid='101144' dateline='1478551064'"Be sure to get your orders in by 12 December to ensure delivery prior to the holiday season. "

I wouldn't count on that!
Perhaps they mean the Chinese New Year which is January 28, 2017.

No they meant the Muslim New Year 22 September 2017.

My orders for the Dirk Hartog 20c and the Gold plated round 50c were placed on 5/10/16.
I received them yesterday 10/11/16, That's a 5 week turnaround.:(
If I buy something from PP or most other dealers I have the product "In Hand" in about 7-10 days.
With the exception of Downies  which is just as slow as RAM every other dealer I have done business with gets the product to me within the 7-10 day period :good:

I just got an order form with the 2017 Unc/Proof sets on it.
Going to order them now and see how long that takes.
From my experience with dealing with them before it's a 5 to 6 weeks turnaround

Having worked in stores in a former life, I can safely say that anything other than same-day shipping is BS.

We didn't have computers back then, and even with everything handwritten or typed, and with some 50,000 product lines, up to and including complete diesel engines, we seldom failed to get orders shipped by 4pm. What happened to them after that was out of our hands, of course, but that's another story.

The typical order takes seconds to invoice, minutes to pick, 5 minutes to pack, and another couple of minutes to do the shipping paperwork if it wasn't already done by the computer. And the RAM doesn't have tens of thousands of stock lines. Nor does it have loose items that need to be picked, assembled and boxed (like nut, bolt, washer sets for example) before being added to an order.

Sorry, I have zero sympathy for the crap service they provide. They could, and should, do much, much better. :dodgy:

I just had a squiz at the RAM Shop and noticed that the $1 changeover baggies are now OFF the Menu.

Quote from: 'Fulvio' pid='101172' dateline='1478576726'Having worked in stores in a former life, I can safely say that anything other than same-day shipping is BS.

We didn't have computers back then, and even with everything handwritten or typed, and with some 50,000 product lines, up to and including complete diesel engines, we seldom failed to get orders shipped by 4pm. What happened to them after that was out of our hands, of course, but that's another story.

The typical order takes seconds to invoice, minutes to pick, 5 minutes to pack, and another couple of minutes to do the shipping paperwork if it wasn't already done by the computer. And the RAM doesn't have tens of thousands of stock lines. Nor does it have loose items that need to be picked, assembled and boxed (like nut, bolt, washer sets for example) before being added to an order.

Sorry, I have zero sympathy for the crap service they provide. They could, and should, do much, much better. :dodgy:

What did Ross have to say about it ?

I put an order for some coins from the RAM shop the same day I ordered some saflips from PP.
My saflips are here and I haven't even got the "We have sent it" email from RAM yet :angel:

The 2016 Fine Silver proof set sold out a while back and yet they are still available on the RAM shop site ???
These are either returns or they have minted more of them above the 1966 mintage figure .

Did they get Fulvio as a consultant to review their procedures?
Three orders on 4 November arrived yesterday -that is exactly one week!
Of course three packages because they had some items limited to one per order. I never did get a reply to my email suggesting they should combine postage in such circumstances. All three dispatch notifications were sent within a span of a few minutes so chances are one person packed all mine but "the system is the system".

:angel:

Is it common for RAM to distribute a coin exclusively through dealer?

https://eshop.ramint.gov.au/Australian-Zoo-Series-Archie/311287.aspx

no that i want one...

I don't want one either but it looks like downies and the other firm has bought the entire mintage between them before collectors were even aware that they were available.
They may have also jointly commissioned the coin.
It also looks like this is the first of many and the series will issued alphabetically, they killed the 25mm dollar collectors off with the ABC coins so I imagine these will have the same effect on the Silver 1oz round collectors.

Both my orders from the 3/11 and 7/11 are in the mail already.
Looks like RAM has cleared the backlog at last :good:

I placed an order on 10th Nov, delivered yesterday. 4 days ACT to Brisbane

:yahoo:

Quote from: 'Nevol' pid='101446' dateline='1479165997'I placed an order on 10th Nov, delivered yesterday. 4 days ACT to Brisbane

:yahoo:

That is a HUGE improvement :good:
Now that the "Baggies" are just about finished and those blasted Olympic $2 are gone everything is returning to normal.
I hope RAM has learnt a lesson from all the drop selling and 3rd party roll making that happened this year and has procedures in place to prevent these people from Bogging down the system in future.

went to the RAM for coffee again this morning
next time i will take a photo

heaps of school kids

Are orders really taking 6 weeks to arrive?

mine did

My last coupe of orders have taken less than a week to be posted from the RAM shop, A huge improvement :good:

Another reason to go back for the coffee

https://www.ramint.gov.au/designer-midas-touch

WOW
I ordered some stuff from RAM yesterday and it has been posted today :good:

Must have caught up with the back log. :)

I just went to put away the coins I got in the mail the other day from the RAM shop and noticed that I had already bought a 2017 year of the ram Silver proof 25mm Dollar :dash1:
Anyone want one of these at cost and i'll cover the postage ?
The Ritchie Benoud 50c is very well struck and is presented in great condition which is a very nice change :good:

I just ordered six "coin swap" baggies at $10 each + postage $10 = $70 and my order details page shows that amount.
Have now received an order confirmation email that shows also $6 GST giving a total of $76.
The debit hasn't appeared on my card yet so I am not sure what I have been actually charged.
Previous baggie purchases have not had GST charged and the sales listings do not mention it (show domestic price and international price both at $10 per baggie).

I have queried this.
Should such a purchase include GST or is this a RAM snafu?

There is an error with the invoices with the coins sold ( swapped ) for face value.
You do not get charged the GST. Just check your bank statement and everything should be ok.
It was explained on Shape Your Collection a while ago.
Hope this helps.

Thanks Jenny. I hadn't heard about that error before.

From the R.A.M.
"Thank you for contacting the Royal Australian Mint.
Some invoices may display incorrect pricing however, please note the correct amount has been deducted for the purchase of the product at face value and the postage and handling fee. You have not paid GST on this product."

Here's the link: https://eshop.ramint.gov.au/latest-news-with-desc.aspx?NewsID=150

They seem to have updated it to apply to this year's releases, but it was posted just over a year ago.

I got the same invoices with a higher amount with the added gst but was charged the lower amount. All good.

Same here so all is good. Obviously a stuff up with RAM's accounting software.

Yep. It can't accept that swapping coins at face value is GST-free.

I had the same thing on my invoices too and if I remember correctly
the same thing happened last year too.