I sent 2 packages on the same day through AP, both registered one of the packages got delivered the other has gone missing.
The one that arrived is shown on my AP docket with its relative tracking number, the one that has not shown up is not shown on my docket but I have the peel off sticker for the item.
Has anyone had any issues claiming on a lost item through AP.
I am envisaging a shit fight when I see them tomorrow
Did you send both items to the same State and town?
Quote from: 'error hunter' pid='31428' dateline='1382094157'I sent 2 packages on the same day through AP, both registered one of the packages got delivered the other has gone missing.
The one that arrived is shown on my AP docket with its relative tracking number, the one that has not shown up is not shown on my docket but I have the peel off sticker for the item.
Has anyone had any issues claiming on a lost item through AP.
I am envisaging a shit fight when I see them tomorrow
Registered packages are actually not registered unless handed over the counter for scanning.
Therefore not scanned till they reach the destination.
Need to wait ten working days and then you can make a claim.
I think its $100 max.
Both sent to different states/
When I got home I put both numbers into the tracking section on AO website both came back no events found?
I have both stickers from the registered post seal.
Just concerned that 1 serial number is on my docket and the other is not, can they then say well it isn't registered, even though I paid for it as it is shown on the docket it shows PPL REG post $3.50 then the next entry is 2x60c stamps for postage so its been billed as registered but the Muppet behind the counter hasn't scanned both of them
I send all my coins registered post and I ensure, all my packages are scanned at the time of handing over as well as the old registration receiept is stamped.
I have never had a package "lost" but I did have one mislaid for a couple of days that was later fouind.
Can't comment on the computer tracking as I have never used it.
I believe standard registration gives a maximum of $100 compo if it can't be found.
Also, ask the receiver to start a track from there end as well as you start one at your end.
Wish you luck.
Best go to the PO and get a "Customer Service Complaint" form when adequate time, to have expected delivery, has elapsed.
And, as Goldseeker says, make sure the barcode for every item is scanned when you lodge it. That ensures it gets into the system and there is proof of posting.
I am still having trouble with not getting tracking numbers for parcels I post with stamps I have affixed. Australia Post's interpretation of "tracking" is different to mine.
sorry might be missing something here
did the PO 'lodge' the articles for you
they scan the reg post label bar code and then it's in the system
both yourself and the customer can then trace the item
I live in WA and I know all about postage delays to and from the Eastern States.
If it is more than 10 days I would make some enquiries, If not just be patient and wait and see.
If you only kept the sticker then nothing will show up on the tracking search until it reaches the relevant Post office and is scanned on arrival :ok:
I have sent hundreds of articles via reg post and haven't lost any but there have been delays on occasions .
If it has been only a few days then carrying on like a "Frog in a Sock" at the Post Office will do you NO good whatsoever, It will only alienate you at that post office.
Australia Post can work in mysterious ways. I have had a letter take 13 days to get from near Newcastle (no, not England!) to Sydney and one from the ACT to Sydney took about 3 weeks. Somebody had written "Australia" on the bottom of the envelope of the second one so it appeared to have had an unplanned offshore excursion.
I had given both up for lost.
Pedro
I'm not sure you have any proof if it's not on the receipt and wasn't lodged into the AP computer when you handed it over. Cross your fingers that number gets a scan somewhere.
Quote from: 'robbiegal' pid='31463' dateline='1382131047'sorry might be missing something here
did the PO 'lodge' the articles for you
they scan the reg post label bar code and then it's in the system
both yourself and the customer can then trace the item
ps what was the date that this was posted?
questions questions
My post office loves me, I have them all collecting coins now.
I saw them today and they gave me a number to ring on Monday, so fingers crossed, it was 2 mint bags of purple coins.